Financial freedom for platform workers and the self-employed

Adequate protection and comfortable retirement

This report is jointly published by PwC Singapore, SingLife and Singapore FinTech Association (SFA).

We have observed a significant shift towards self-employment in Singapore as well as around the world. The growth of digital platforms, notably fuelled by the COVID-19 pandemic, has increased the ubiquity of independent workers seeking flexible, on-demand employment. This is evident in the domains of ride-hailing, food delivery, e-commerce and logistics. As on-demand employment becomes increasingly prevalent, we have observed an egregious increase in the challenges and limitations faced by a particular self-employed segment – the platform workers.

Despite their invaluable contributions to Singapore's economy, self-employed persons find themselves in a unique financial position, distinct from their salaried counterparts. Unlike traditional employees, these individuals are solely responsible for topping up their Medisave accounts and do not receive Central Provident Fund (CPF) contributions. This particular circumstance raises substantial concerns, as it often translates to a shortfall in retirement savings and an inadequate CPF payout, leaving many self-employed individuals with an uncertain financial future, ill-equipped to sustain themselves during their later years.

Financial empowerment and protection

Immediate stresses and concerns

Based on the survey conducted by SingLife, 4 in 5 of these platform workers earn a monthly personal income of SGD 4,000 and lower, even though 48% of the platform workers clock in more than 40 hours per week. Further, 81% of them rely on it as their only source of income.

Saving for rainy days

Amongst platform workers, only 12% have sufficient savings/emergency funds to tap into in unexpected situations, and 19% are able to meet their monthly savings goals after paying bills.

The retirement dream

22% of the platform workers have selected saving for retirement as their primary financial goal. For the age groups of 35 years and older, this becomes much more of a concern, with 25% to 34% of the platform workers indicating that saving for retirement is their primary financial goal. For the younger platform workers, their key financial goals are towards purchasing a home and saving for future emergencies.

Insurance Protection Gap

Most insurance coverages have minimal protection for loss of income if sick or hospitalised, and only offer a fixed amount of payout which is small in comparison to the platform workers’ daily income.

Some platforms also have waiting periods before the payouts would kick in.

For some platform workers, they are only covered when they have an in-force and valid with the platform (i.e. For delivery to areas outside their zone, they would need to return back to the zone for more jobs, and that return trip is not covered by the platform if they do not have another active job on hand).

Conclusion

This publication will share more insights on the growth of platform industry and find out more about what we have learnt from the recommendations and proposed changes by the Advisory Committee, developments of platform workers in the region and the potential options of financial wellbeing and protection benefits for the ever-growing population of platform workers. It also provides insights and views from the platform companies on the implementation of these changes.

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Financial freedom for platform workers and the self-employed

Survey methodology

The Financial Freedom Index is a study commissioned by Singlife, with the objective of understanding the current perception of financial freedom amongst individuals in Singapore and was conducted online from December 2022 to January 2023. Apart from the initial study, Singlife conducted a separate quantitative survey with 500 Singaporean and Permanent resident (PR) platform workers, the Financial Freedom Index for platform workers.

This independent survey, targeted at the platform workers, aimed to gain insights into their motivations for remaining in this industry, the challenges they confront, and the effects on financial independence. Singlife then drew comparisons against the results of the Financial Freedom Index study to compare the perception of financial freedom of the platform workers against the general Singapore population.

Additionally, qualitative interviews with nine platform companies were conducted to capture their perspectives on the proposed recommendations regarding work-related injury compensation and increased CPF contributions.


Contact us

Ang Sock Sun

Insurance Leader, PwC Singapore

+65 8511 7108

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Wong Wanyi

FinTech Leader, PwC Singapore

+65 9842 2060

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