The healthcare market, public and private healthcare, as well as aged and disability care are under increased cost pressure due to reduction in availability of funding, increasing consumer complexity and demand, increasing cost of regulation and compliance, as well as a constrained and costly clinical workforce. Over the last 10 years many of the clinical governance reports in healthcare have failed to deep dive into the importance of clinical audits and their impact on preventable harm simply recommending “do more”.
Our analysis of more than twenty internal audit client programs across the health sectors highlighted that organisations are increasingly focusing on establishing a clear and consistent ‘system of controls’ and associated processes to provide confidence over key clinical risks (e.g. meds, infection control, falls etc).
Organisations are increasingly focusing on establishing a clear and consistent 'system of controls' and associated processes to provide confidence over key clinical risks. Our HRO Framework and approach is the first step towards higher reliability, incorporating the five principles of a high reliability organisation.
There are six steps to this framework, that can be adjusted depending on the organisation’s size of manpower, location, and type of healthcare which they offer: