Clinical and internal, quality and safety risk and assurance in healthcare

Enhancing clinical risk management, our High Reliability Organisation Framework boosts awareness, reduces variation, and fosters learning

Empowering quality care amidst financial pressures

The healthcare market, public and private healthcare, as well as aged and disability care are under increased cost pressure due to reduction in availability of funding, increasing consumer complexity and demand, increasing cost of regulation and compliance, as well as a constrained and costly clinical workforce. Over the last 10 years many of the clinical governance reports in healthcare have failed to deep dive into the importance of clinical audits and their impact on preventable harm simply recommending “do more”.

Our analysis of more than twenty internal audit client programs across the health sectors highlighted that organisations are increasingly focusing on establishing a clear and consistent ‘system of controls’ and associated processes to provide confidence over key clinical risks (e.g. meds, infection control, falls etc).

How our High Reliability Organisation Framework can help you

Organisations are increasingly focusing on establishing a clear and consistent 'system of controls' and associated processes to provide confidence over key clinical risks. Our HRO Framework and approach is the first step towards higher reliability, incorporating the five principles of a high reliability organisation.

There are six steps to this framework, that can be adjusted depending on the organisation’s size of manpower, location, and type of healthcare which they offer:

High Reliability Organisation Framework

How can it help you

  • Enables your organisation increased awareness and education of what matter most (highest risks and critical controls)
  • Reduces unwanted variation across processes
  • Lowers inherent risk and proactive risk management
  • Clearer root cause analysis linked to risk and controls
  • Pathways and greater ability to share lesson learnt across the organisation
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Contact us

Dr Zubin J Daruwalla

Dr Zubin J Daruwalla

Asia Pacific Health Industries Leader, PwC Singapore

Tel: +65 9751 7023

Sean Soon

Sean Soon

Senior Manager, PwC Malaysia

Tel: +60 3-2173 0611

Nicola Lynch

Nicola Lynch

Health & Education Industry Leader, PwC Australia

Tel: +61 425 147 707

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