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New world. New skills.
Check out our Digital Fitness for the World app now available for free.
The world of work has changed dramatically since the onset of the COVID-19 pandemic. As part of our response, PwC launched our Digital Fitness for the World app to bring tips and learning materials to help individuals stay abreast with the evolving world of business, digital technology and new ways of working.
Find out more about our learning app“The case for upskilling is clear – there is a mismatch in the skills people have and skills businesses are looking for. While business leaders have made automation, digitisation and extracting the value of data (including artificial intelligence) a priority in their business, their workforce must be able to complement the value that these new technologies bring. Each member of the ecosystem - business leaders, governments and educational institutions – must work together to upskill our people to meet the workforce needs of the future and drive sustainable economic growth for Singapore”
Let's get real: Continuous upskilling
Digital technology has now become a key enabler of many companies' transformation journeys. But this digital trend is also making people increasingly anxious about the future of their jobs. Fang Eu-Lin, Leader of PwC's Academy in Singapore, shares how continuous upskilling is key to staying relevant.
Let's Get Real: Continuous Upskilling
Fang Eu-Lin, Leader of PwC's Academy in Singapore shares how upskilling can help to alleviate this anxiety.
Five building blocks of upskilling
The digital revolution requires a skills revolution. This is about helping people build their digital awareness, understanding and skills to fully participate in the digital world - and it needs to start now.
Five building blocks of upskilling
- Identify skills gaps and mismatches
- How to get started: Digital Fitness App
- Build a future-proof skills strategy
- Lay the cultural foundation
- Develop and implement upskilling
- Evaluate return on investment
Identify skills gaps and mismatches
Assess the current environment and challenges. Identify the size and nature of your organisation’s skills gaps and mismatches, where to start and what to prioritise. Define your future workforce and understand the impact of automation. Validate the case for change.
How to get started: Digital Fitness App
Digital transformation starts with you. Benchmark the digital fitness and capabilities of your teams in the digital transformation ecosystem. The Digital Fitness Assessment workforce transformation engine (and associated app) is based on leading academic research from PwC’s Katzenbach Center - experts in organisational behavioral and cultural change - combined with over 10 years of data from surveying digital leaders across multiple industries.
Build a future-proof skills strategy
Build strategic plans to deal with the skills gaps which have the most impact on delivering business value. Rapidly review and refresh upskilling strategy, make inclusion a priority, improve effectiveness of learning organisation technology, test strategic alternatives and scale best-performing programmes.
Lay the cultural foundation
Use culture as the bedrock of an organisation’s upskilling efforts. Create a cultural shift and drive the right behaviours, inspire citizen-led innovation, and nurture psychological safety, physical vitality and mental well-being.
Develop and implement upskilling
Create and deploy programmes which harness the organisation's culture and use key behavioural economic principles to deliver the right learning experience and rapid results. Create buy-in and align rewards and incentives, free up time for learning, design an engaging learning experience and focus on targeted personal transformation journeys.
How to get started: Masterclasses
In today’s digital world, our purpose is strongly anchored in building trust with our clients and helping our clients build resilience with theirs. Upskilling plays a key role here, in helping the world continually grow and evolve with the dynamicity of digital. With PwC’s Academy, we have launched masterclasses on digital themes and topics, conducted by leading professionals in the field, to help you empower your team with new skills for the new world.
Evaluate return on investment
Measure the return on investment from upskilling programmes, track employee engagement, and benchmark the learning and development (L&D) function.
Upskilling hopes and fears: Top three findings
How ready are you for the impact of automation and technology on your job? Here’s what more than 2,000 Singaporeans told us. Download the full report here.
Change is here
- There is a mix of optimism and uncertainty amongst the Singapore population
- 58% were worried that technology would make their role redundant and 36% were worried that they don’t have the right skills
- About one in two workers (54%) believe automation will significantly change or make their job obsolete within the next ten years
- However, this is not bad news - almost the same number of respondents (53%) indicated that they felt technology would bring about more opportunities than risks in the workplace and 85% felt that technology will change their work for the better
Ready to upskill
- 81% of respondents in Singapore were already learning new skills to better understand or use technology, showing that they are actively pursuing upskilling opportunities
- Even if they weren’t already pursuing opportunities, 92% said that they would take the opportunity to better understand or use technology if it were available to them
- 76% of workers say their employer is giving them the opportunity to improve their digital skills outside their normal duties - however, only 31% indicated that they are currently upskilling through their employers
- If their jobs were at risk, 85% of Singaporeans would learn new skills now or completely re-train in order to improve their future employability
On the world stage
- Singaporeans emerged the most likely to be learning new skills through their employer, tied with the Dutch at 35%
- Singaporean workers were also the most likely to accept a lower level position in another company or industry if they believed their job was at risk of automation (60%), as compared to the global average of 47%
- Two in five (18%) are scared or nervous about the future impact of technology on their job, coming in second just behind the French (20%) and tied with the British (18%)
- When it comes to learning new skills, workers in Singapore are behind high-growth countries such as India (96%) and China (96%) at 81%, but are still ahead of the average worker globally (77%)
- Find out what the workforce in other countries are saying about digital upskilling here.
Upskilling hopes and fears: Take the quiz
Does the impact of technology excite or worry you? Are you ready to learn new skills? Compare yourself against 20,000 people around the world.
Walking the talk: PwC’s upskilling journey
Over the next four years, PwC is committing US$3 billion in upskilling globally – primarily, in training our people as well as developing and sharing technologies to support our clients and communities.
In Singapore, we are committing close to S$10 million over the next two years to develop our digital skills:
- More than 80,000 hours of curated classroom and virtual training on the basics of data visualisation, data analytics, and automation that are customised to various business units’ unique needs
- Continuous development of our people’s digital fitness through our Digital Fitness Assessment app which measures users’ Digital Fitness Score and recommends customised on-the-go upskilling plans to help improve their score - this mobile app is also embraced by our clients to benchmark their organisation’s digital prowess
- Continuous self-learning outside of the classroom via our easy-to-access internal e-learning platforms and materials
- Solution-sharing and innovation through our centralised solutions repository and technology collaboration platform
- Committing headcount (individuals with advanced digital skills) to help teams utilise insights, automate processes, develop solutions and improve user experience to accelerate digitalisation across the firm
In recognition of our firmwide digital upskilling initiative, we were shortlisted by the Singapore Infocomm Media Development Authority (IMDA) as a Finalist for the Digital Participation Pledge Award in October 2019. The Digital Participation Pledge Awards is the nation’s highest accolade for organisations who champion the digital readiness movement.
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Sustainability and Climate Change Practice Leader, Partner, PwC Singapore
Tel: +65 9817 8213
Workforce Transformation Leader, PwC South East Asia Consulting, PwC Singapore
Tel: +65 9667 4961
Parul Munshi
Sustainability Leader, South East Asia Consulting, PwC Singapore
Tel: +65 9660 5011