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Latest insights - 4 items
Each crisis is different; has different impacts and can advance rapidly or build and unfold over time. From geopolitical instability and the lingering COVID-19 pandemic to climate crises, cyber threats and faltering supply chains – a multitude of external macro forces are converging on the market. The ever-changing threat landscape (cyber attacks, insider threats, geo-political events, pandemics, weather events, etc.) drives the need for organizations to maintain confidence in withstanding an incident or disruption with minimal downtime or impact.
To ensure that you are best placed to respond effectively it is vital that crisis planning is a fundamental part of business plans. If a crisis does strike, you will have stress tested the plan to ensure your business is resilient and know how to respond. We work hand-in-hand with you to help build trust, understand business risks and develop plans so that you can prepare your response.
We support our clients through some of the most challenging situations when facing a crisis and also understand that for business leaders the impacts of a crisis can be felt months and even years after it has happened.
Building resilience for severe but plausible scenarios
Following the recent global technology outage on 19 July 2024, this paper discusses the importance of organisational resilience in the face of IT disruptions and other unforeseen events. It emphasises the need for effective crisis management, including the use of technology to monitor vulnerabilities, and for a clear understanding of critical business service interactions, dependencies, contractual frameworks and insurance protections.
Download and read the paper to find out what chief operating officers (COOs), chief information officers (CIOs), chief information security officers (CISOs), chief executive officers (CEOs), and heads of resilience should do to enhance resilience and mitigate risks in the digital age.
Download now
Reach out to our team for more information on how you can build resilience in your own organisation.
How our crisis and resilience services can help you
Working as part of our Global Crisis Centre we bring together multidisciplinary experts from across the PwC network, so while you won’t always know what will happen, or how things will play out, you will know you’ve got the right team by your side.
- Business resilience (BCM) framework
- Business resilience maturity assessment
- Incident and crisis management exercises
- Training and awareness
- Resilience tool selection implementation
- Technology resilience
Business resilience (BCM) framework
The ability to recover critical business activities when something goes wrong is a vital tool in every organisation’s risk-resilience armour. In the event of significant disruptions to business-as usual, usually caused by a serious incident or outage, the ability to recover the delivery of what matters most protects companies from unacceptable financial and reputational damage.
BCM programmes must be designed suit organisational strategies, culture, structures and priorities. They should be built with sustainability in mind, and be flexible and adapt to change.
We can help your organisation to design and implement a confident, efficient, embedded BCM programme that becomes part of business as usual.
Business resilience maturity assessment
Leveraging on our worldwide network, we can study the maturity of your organisation's existing BCM capabilities against best practices, relevant standards and guidelines. We can come up with a list of gaps and improvement points to improve the maturity of your BCM programme.
Incident and crisis management exercises
Responding to a crisis in a way that represents the purpose, vision and values of an organisation isn’t easy. There are countless examples in the media of the impact to organisations who fail to respond well to a crisis, which is driving resilience higher up the boardroom agenda. Without the right thinking beforehand it is incredibly difficult to build a successful response in the midst of the crisis. To respond effectively, a practical and proactive approach is needed.
Therefore, it is important to conduct tests and exercises to validate your existing plans to ensure that you are prepared to respond effectively during a crisis. An effective exercise will allow your staff to rehearse their roles and responsibilities, identify and remediate any existing gaps so that your organisation will be able to come up of a crisis stronger.
Training and awareness
A business continuity programme is only effective if your employees understand the importance and respective roles and responsibilities. It is essential that employees are aware of your organisation’s BCM programme and their respective roles and responsibilities.
To help you achieve this, we can conduct customised training workshops for audiences that range from C-suite management, to incident management teams and all employees.
Resilience tool selection implementation
Organisations are starting to digitalise their resilience planning process by leveraging on systems that help to identify keys insights from their existing resilience framework. We can support you in identifying the right technology vendors and tools that are strategically aligned to your existing resilience planning to enhance and simplify the process.
Our tool selection process is a well-defined and regimented approach where we will work with with your stakeholders to understand your present challenges and requirements. The approach can be summarised into 4 key step as illustrated below:
Technology resilience
Technology serves as the fundamental backbone for most organisations, with interconnected systems driving business operations. However, when disruptions arise, an organisation's ability to recover is closely tied to the restoration of technology dependent critical operations. Technologies must be designed and tested with resilience in mind to ensure that organisations remain robust against disruptions.
The extensive experience within our network enables the team to conduct thorough testing and validation exercises to evaluate the effectiveness of your technology resilience measures. In addition, we can help your organisation to design and implement technology resilience frameworks that enable an effective recovery for your critical business operations from technology incidents.
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