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The legal industry is experiencing unprecedented disruptions, driven by new service providers, delivery models, technology, and evolving client expectations. PwC’s NewLaw team helps in-house legal departments and law firms in navigating these changes, transforming them into more effective and valuable businesses.
The evolving legal landscape requires a profound reimagining of legal services. Driven by hypercompetition, cost demands, technological advancements, and increasing burden on regulatory compliance, legal and compliance teams of the future must transform.
Legal transformation is a fundamental rethinking of how legal services are conceived, delivered, and consumed. At its core, legal transformation harnesses the power of lawyers’ knowledge underpinned by optimised processes and enabled by technology to make legal services more accessible, efficient, and affordable.
Our team of legal transformation specialists will work towards improving your legal team’s quality, consistency, effectiveness, and speed.
Legal generative AI provides a paradigm shift for traditional, labour intensive legal processes to be delegated to focus lawyers’ time on more complex and nuanced aspects of legal work where human judgement and strategic thinking are paramount.
Legal teams of the future are proactively working on ways to incorporate legal generative AI while keeping the integrity of advice, safeguarding client confidentiality, and maintaining high professional standards. It also provides an opportunity to redefine what, how, and when work should be done by lawyers.
Our team of legal generative AI specialists will work with your legal team to build a pragmatic legal generative AI roadmap, upskill on legal prompt engineering, and configure legal generative AI solutions.
In a hypercompetitive legal landscape, it is more important than ever for legal leaders to make informed strategic decisions on practice specialisation, service portfolio, scale, legal operations, legal innovation, and service standards.
Our team of legal strategy and innovation specialists guide legal leaders through the evolving legal landscape with analytical understanding of legal market forces and lived experiences.
The legal tech landscape has been shaped by digitisation of case law and legislation, the emergence of practice management solutions, rise of e-Discovery in the age of emails, and advancements in AI and generative AI. Legal and commercial strategic insights are stored in contracts that can be surfaced with contract lifecycle management solutions.
Our team of legal tech specialists can help develop your legal tech roadmap, unleash digitisation and automation opportunities from your enterprise solutions, and unlock transformational productivity with leading legal tech tools.
You are:
An in-house legal department
A law firmIn today’s challenging economic climate, in-house legal departments are under pressure to cut costs and streamline operations in a more for less world. These budgetary and resource constraints pose a challenge for legal leaders to maintain efficiency and effectiveness in delivering legal services.
The role of in-house legal departments is undergoing a transformative evolution from traditional cost centres to pivotal contributors to organisational value. This transition is marked by the integration of process-centric methodologies to legal matters, the adoption of legal tech to digitise and automate legal processes, and the cultivation of a performance-oriented culture. The crux of this challenge lies in the ability to quantify and communicate the intrinsic value of the legal function to the broader business ecosystem, thereby redefining its role as the strategic legal business partner.
The ever-morphing regulatory landscape puts a pressure on legal and compliance functions to accelerate compliance and control measures. The acceleration of compliance measures is becoming a cornerstone of legal strategy as regulatory bodies increasingly dictate the operational tempo for businesses. Legal and compliance functions of the future must digitise and automate compliance registers, update compliance checklists, and conduct training to future proof.
Outdated, disparate, and inconsistent processes can significantly slow down legal functions’ ability to be agile with the rest of the business. These inefficiencies may lead to deal closure deadlines extending, potential revenue leakage, risks exposures that were missed, and inefficient deployment of resources. Addressing these challenges is crucial to boosting team collaboration and driving efficiencies across workflows and knowledge management.
Explore our services
- Legal transformation
- Legal generative AI transformation
- Legal process re-engineering and optimisation
- Legal managed services
Legal transformation
Accelerating your legal and compliance team’s transformation journey with our market leading legal transformation team. We will immerse ourselves within your team to understand your underlying pain points, diagnose process transformation opportunities, identify digitisation and automation opportunities, and co-develop a strategic transformation roadmap, identifying quick wins, medium term opportunities, and longer term moonshots. Our pragmatic and client-centric approach will ensure your Legal and Compliance function is future ready.
Legal generative AI transformation
Using technology to super-charge your performance - Navigating the fast-moving legal tech and legal generative AI landscape can be tough. Our legal generative AI and legal prompt engineering experts will guide legal leaders through an analytical excursion of the evolving landscape, transform legal workflows with generative AI, configure generative AI solutions to automate legal workflows, and provide training on how to capitalise on the generative AI solutions.
Legal process re-engineering and optimisation
In the ever-evolving legal landscape, the pressures of increasing workloads, tighter budgets, and heightened expectations require a transformative approach to legal and compliance teams’ processes. Our legal process re-engineering and optimisation services provide pragmatic solutions to ensure better and faster workflows, leveraging legal lean six sigma principles.
Legal managed services
Accelerating your legal transformation agenda - For many in-house legal teams, designing and delivering an impactful legal transformation program can be daunting. PwC’s award-winning Legal Operations Partnering model simplifies this process by providing a blend of dedicated on-the-ground and remote resources. This approach accelerates your transformation agenda, giving you access to the extensive capabilities of NewLaw and the broader PwC network. With embedded local support, we help drive measurable change and achieve tangible outcomes.
The legal sector is undergoing a paradigm shift, transitioning from a seller's market to a buyer's market, which has profound implications for law firms. The hypercompetitive legal market requires strategic re-evaluation of competitive levers that have defined today’s competition, like practice specialisation, geographic reach, scale, and pricing. In addition, law firms must also cultivate a service-oriented ethos, underpinned by business acumen and enabled by legal tech.
An increasingly technologically-aware buyers’ market has shifted the productivity and efficiency pressures on law firms. The rise of legal tech and legal generative AI provide an opportunity for law firms to re-imagine the practice of law in the digital age. By embracing these technological innovations, firms can unlock new avenues for automation, leverage data analytics for strategic insights, and enhance client engagement as well as retention.
The rapidly evolving legal talent market is driven by a combination of structural forces like the rise of contract work arrangements, hybrid working, redefinition of work-life balance, new roles in the, and impact of new technologies. Law firm leaders are increasingly managing a multi-jurisdictional, multicultural, multilingual, multidisciplinary, and multigenerational workforce, requiring a new way of working. Law firms of the future are redefining talent attraction, development, and retention.
Explore our services
- Legal strategy and innovation consulting
- Legal generative AI solutioning
- Legal process re-engineering
- Outsourcing and managed services
Legal strategy and innovation consulting
Law firm leaders must balance client expectations with competitive dynamics, talent retention, and internal cost management is critical to driving growth and maintaining a competitive edge in this new landscape. Equipped with a deep understanding of legal market forces and law firm competitive dynamics, our legal strategists guide law firms through strategy planning. Our legal innovation experts provide lived experiences in developing legal innovation strategy, fostering culture of legal innovation, and designing legal innovation programs.
Legal generative AI solutioning
Legal generative AI solutions are leading the charge in revolutionising the legal industry. Our team of legal generative AI and legal prompt engineering experts guide law firms through the evolving generative AI landscape, transform manual and labour intensive workflows with generative AI, configure generative AI solutions to automate legal workflows, and provide training on how to capitalise on the solutions in the market.
Legal process re-engineering
The hypercompetitive legal market has shaped demand for greater transparency, predictability, and value from legal service providers. Our legal lean six sigma specialists will work with law firm leaders to optimise, digitise, and automate workflows with a pragmatic approach and a focus on people, process, and technology.
Outsourcing and managed services
The legal ecosystem is increasingly fragmented and modular as clients’ cost pressures have led to right-sourcing of legal work. Law firms are leveraging the benefits of outsourced legal and operational services, via internal shared service centres and captive legal process outsourcing, near-shore and offshore capability. Our suite of services is comprehensive, extending from support for specific transactions to the complete outsourcing of entire functions. Our legal managed services are built on legal and contract processing expertise, robust governance framework, quality assurance protocols and powered by Legal generative AI.
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