Public safety technology

Technologies that ensure safety and security of public, critical infrastructure and cities

Where is public safety technology heading?

Public safety is at the heart of any country, organisation, or city's aspirations. This means implementing cutting-edge security systems that aim to predict and respond to incidents, keeping citizens and critical infrastructure safe. There are three critical domains of public safety: border control and security, policing and law enforcement, and fire and emergency services. These domains intertwine and coordinate with each other through technology-enabled services, seamless operations, and timely response, fundamentally enabled by a central intelligent hub in command-and-control centres.

In the Middle East, physical security has evolved from traditional out-of-the-box solutions to customised cognitive product offerings. Innovation led by regional customers is shaping products across the security ecosystem, such as 5K cameras with inbuilt self-learning analytics, drone-based crowd management, VR-based command centres, AI-based screening systems, and other emerging technologies.

How do public safety technologies help city administrators tackle evolving threats?

1

Critical Infrastructure Failure

By monitoring critical infrastructure in real-time, the CCC can quickly detect anomalies or failures, allowing for prompt maintenance or repairs. Predictive analytics can foresee potential issues before they become critical, ensuring uninterrupted services and reducing downtime.

2

Cyber Security Breaches

Centralised security protocols and encryption mechanisms within the unified CCC systems can safeguard confidential databases and communication channels from unauthorised access. Advanced threat detection systems enable immediate responses to breaches, safeguarding data integrity and confidentiality.

3

Terrorism

The unified CCC system facilitates intelligence sharing and coordinated operations between law enforcement agencies, enhancing the effectiveness of efforts to combat terrorism. Real-time data integration and analysis improve situational awareness, enabling preemptive actions and coordinated responses.

4

Organised Crime

The unified CCC system supports intelligence sharing and joint operations to tackle organized crime more effectively. Enhanced data integration and analysis help law enforcement agencies identify criminal networks and coordinate strategies to dismantle them.

5

Jurisdictional Issues

Standardised protocols and interoperable systems within the unified CCC platform can streamline communication and collaboration between different law enforcement jurisdictions. A unified command structure ensures coherent operations, reducing bureaucratic delays and improving response times.

6

Cross-border Conflicts

Diplomatic channels and crisis management protocols within the unified CCC system can facilitate de-escalation and resolution of border disputes between neighbouring countries.

7

Natural Disasters

The unified CCC system can provide early warning systems and emergency response coordination systems to minimise the impact of natural disasters and facilitate swift recovery efforts by optimising resource allocation and emergency planning.

8

Physical Security Risks

Integrated physical security measures within the unified CCC system, such as access controls and surveillance systems, can enhance the protection of critical infrastructure from physical threats. The CCC can oversee automated security protocols, ensuring rapid response to unauthorised access or security breaches.

9

Pandemics and Health Emergencies

Integrated public health surveillance and response capabilities within the unified CCC system can enable proactive containment and mitigation of disease outbreaks by tracking infection patterns, manage quarantine zones, and disseminate vital information to the public.

10

Transportation Failures

The CCC can enhance the reliability of mass transportation systems by continuously monitoring operational status and performance in real-time. Predictive maintenance algorithms can identify and address potential issues before they result in system failures.

Explore: Public safety technology offerings

Command and Control Centres at PwC

We deliver cognitive Command and Control Centre solutions designed to create safe, secure, and efficient environments. By integrating innovative and emerging technologies, we enable real-time monitoring, rapid response, and proactive management of diverse operational challenges. Our CCC solutions provide actionable predictive insights, enhancing decision-making and operational efficiency to support the vision of a smarter, more resilient future.

Capabilities

  • Concept of operations (CONOPS)
  • CCC operating models
  • CCC blueprint and IT architecture
  • CCC processes
  • Implementation roadmap

Case study

PwC partnered with a major Giga city in the Middle East to establish a cutting-edge Cognitive Command and Control Centre, ensuring a "safe, secure, and reliable" urban environment. Our team developed a technology-enabled, integrated CCC operating model, leveraging innovative solutions to support the Giga Smart City’s ambition of becoming the safest place on Earth.

Mission critical communications services

At PwC, we offer Mission Critical Communications Services that ensure seamless, reliable and secure communication for organisations, facilitating rapid response and effective coordination during crisis or emergency situations. We design customised, resilient communication infrastructures that integrate innovative solutions, tools and protocols to enable our clients in maintaining the highest levels of performance and safety when it matters most.

Capabilities

  • MCC strategy and business case
  • MCC technology architecture
  • MCCC solution technical and functional specifications
  • MCC implementation roadmap

Case study

PwC partnered with a leading national government agency to develop a comprehensive strategy and detailed operating model for a nationwide mission critical communications network. Our team outlined the topology for the mission critical LTE network and developed strategic business model archetypes. Leveraging innovative solutions, PwC successfully established a robust, efficient communications network, ensuring seamless, reliable, and secure connectivity for the client's critical operations.

Policing Technology

Policing and law enforcement are at the core of public safety. By leveraging advanced cognitive technologies and strategic plans, we enhance public security. Our approach delivers a connected, safe city through robust competencies, mission-critical communications, and cutting-edge systems to prevent crimes and maintain order effectively.

Capabilities

  • Technology infrastructure design
  • Detailed city wide network connectivity architecture
  • Video analytics system design
  • Safe city architecture & platform

Case study

PwC partnered with the Apex security body of KSA to revamp security technology infrastructure by witnessing live holysite operations, which also helped PwC to develop state-of-the-art SOPs for coordinated responses, and design AI-based video analytics use cases. This collaboration enhanced the security measures and operational efficiency across all holy sites.

Smart building & Critical Infrastructure

At PwC, we provide comprehensive, technology-enabled solutions that are secure, resilient, and cognitive. We support our clients in harnessing next-generation technologies to mitigate risks at critical sites and optimise building operations. By integrating data from disparate applications, systems, and sensors, actionable insights can be generated, enabling the development of smarter buildings and more resilient infrastructure.

Capabilities

  • Security threat & risk assessments
  • Physical security & technology strategy
  • Solution design & asset mapping
  • Target operating models
  • Technology MVPs & proof of concepts

Case study

PwC is collaborating with a major giga-project developer in the Middle East to enhance its digital solutions landscape. A key requirement was to conduct a cost analysis of various IoT solutions across different asset types. We have also supported one of the largest energy companies in the GCC to design an integrated security system for their oil refineries. This project involved conducting a security threat & risk assessment, and a detailed design package resulting in the consolidation of disparate facilities into a unified C4i platform

Customs and Border Security Technology

Under Customs and Border Security, we offer comprehensive solutions designed to enhance border security and streamline customs and immigration processes. By leveraging next-generation technologies, we address evolving risks and threats, enabling our clients to create secure and efficient travel and trade systems thus, ensuring the highest standards of safety, integrity, and innovation within and across land, air and sea border and ports.

Capabilities

  • Detailed design of customs command and control centres
  • Customs BCP facility design
  • Facility infrastructure prototype design (traffic management | technologies | facility assets)
  • Border security master plan & blueprint

Case study

PwC is collaborating with a major giga-city in the Middle East to develop a robust border security governance framework that streamlines decision-making processes by adopting cutting-edge solutions. This framework includes clearly defined technology and infrastructure requirements. With a strategic implementation plan, the city will be able to systematically execute its border security masterplan and achieve long-term security objectives across land, air and sea border and ports.

Discover: PwC’s unique edge

1Command and Control Centre VR Lab

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Innovation. Speed to results. Industry differentiating partnerships.

We partner with the industry’s leading command and control solutions’ provider for security and mission-critical operations to jointly create solutions and help our clients maximise the opportunities that public safety offers.

PwC and OODA combine their deep industry, business and technology skills, experience and assets to deliver the industry’s first of it’s kind state-of-the-art VR-Based command and control center.

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Get hands-on with advanced dashboards for in-depth analysis and reporting.

Register your interest to visit our Command Centre

PwC Command centre Fut'VR'e Lab

Our Command Centre Fut'VR'e Lab is a vision of the future in urban security and incident management. Here’s what makes it unique

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Experience the power of IoT and CCTV combined with digital twin technology for unparalleled situational awareness.

Discover streamlined processes that make incident handling more responsive and effective than ever before.

Witness how synchronised coordination can elevate operational staff performance.

Get hands-on with advanced dashboards for in-depth analysis and reporting.



2Smart buildings cost estimation tool

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Digital solutions/ Interventions cost estimation tool

(DICE) Tool

Comprehensive tool to understand cost and ROI for your asset or facility

A comprehensive tool for users to select use cases, devices or digital interventions, and understand CAPEX and OPEX required, along with RoI and impact on the quality of life of residents and visitors residing / using in the asset.

Accessible from anywhere

A web-based platform accessible from laptops, tablets, and phones

Benefits of DICE tool

User-centric packages Building customised service packages based on the requirements of the citizens and users therefore driving user engagement and establishing a sense of community

Software-as-a-Service Leveraging the tool created from the DICE framework through subscription-based or on-demand models to enable access and boost innovation.

Revenue Realisation DICE tool shall help in, identifying realistic return on investment (RoI), and for determining CAPEX / OPEX for better revenue forecasting, budgeting and resourcing allocation

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3Multiple Patents in Command and Control Centres

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01 1

A system for auto configuration of a surveillance system based on initial survey data.

In case of change in surroundings, CCTV will automatically adjust to the new scene/field of view in order to minimise false alarms.

02 2

A system and method for detecting presence of a desired object in camera frames utilising a voice guided command centre.

Voice guided investigation in real time and recorded videos.

03 3

A system and method for generating an incident storyboard.

Automatic auditable sequencing of images, videos, comments from all stakeholders responding to an incident.

4Command and Control Centre (CCC) Maturity Index

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Discover the Command & Control Center Maturity Index—your roadmap to transforming Command & Control Centres from basic monitoring hubs to cognitive automated systems, ensuring cities are safer, smarter, and ready for the future.

Particpate in CCC Maturity Index discoverynew

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We're on a mission to shape the future of public safety technology, and we need your insights! Share your innovative ideas and use-cases to help us explore new possibilities and create safer, smarter communities together.

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Rajat Chowdhary

Rajat Chowdhary

Partner, Technology Consulting, PwC Middle East

Tel: +971 50 429 3733

Sharang Gupta

Sharang Gupta

Director, Technology Consulting, PwC Middle East

Tel: +971 50 432 6559

Vishesh  Kalia

Vishesh Kalia

Director, Technology Consulting, PwC Middle East

Tel: + 971 56 520 3814

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