Health Industries

Drive experience, clinical and business outcomes by harnessing the power of data using advanced analytics.

 Types of offerings: 

• Data research, strategy and governance
• Information Architecture (IA) 
• Data security strategy and architecture 
• Strategy and implementation of data platforms for different care platforms 
• Performance and KPIs management 
• Population health models

Shape human experiences that leverage emerging technologies to reimagine the way healthcare is provided by keeping people at the heart of everything we do.

Types of offerings: 

• Healthcare innovation 
• People experience and engagement 
• Caregivers experience and engagement 
• Consumer prevention and wellness experience and engagement 
• User research, persona definition and journey mapping 
• User experience and user interface (UX/UI) design 
• Usability testing 
• People experience labs

Reimagine core healthcare systems to adapt to rapid changes to business, operational, performance, clinical, and technical demands. 

Types of offerings: 

• Health enterprise architecture and blueprint
• HIE and interoperability standards (MDM and registries, terminology services) 
• Hybrid cloud strategy for healthcare systems modernization 
• Cyber security and digital trust 
• Health enterprise technology, product and vendor selection 
• Cloud technology, product and vendor selection 
• System Integration and Implementation inc. data migration, testing, quality management 
• Program and vendor management

Develop leaders and organizational cultures to create value and a sense of purpose to drive growth, agility and resilience. 

Types of offerings: 

• Change Management strategy & deployment 
• Leadership coaching and development 
• Governance & organizational structures
• Operating models

Instigate leaner operations within any healthcare setup that is mandated by standards of quality, safety and excellence. 

Types of offerings: 

• Operations strategy 
• Performance improvement strategy, systems and methodologies 
• Clinical quality outcome improvement, sustainability and accreditation support 
• Supply chain operations 
• Process reengineering through the deployment of lean principles 
• Deployment of value based healthcare delivery models at the provider level 
• Experience assessment & Improvement Operations strategy

Develop and implement new models of care delivery that ensure alignment with key system transformation agendas. 

Types of offerings: 

• Designing models of care and effective system wide patient pathways and wellness programs
• Implementing care models using an innovative approach that builds local capability and influences process as well as behavioral change effectively 
• Service and capacity planning to enable the activation of transformed patient pathways

Support healthcare regulators, payers and providers with finance reform strategies and develop capabilities in related building blocks. 

Types of offerings: 

• Funding Reform 
• Insurance Strategy 
• Clinical Costing 
• Clinical Coding 
• Pricing 
• Revenue Cycle Management 
• Health Information Management 
• Clinical Document Improvement

Customize and reinvent HR processes and systems within the healthcare organization to ensure better care and organizational outcomes. 

Types of offerings: 

• HR strategy and deployment 
• Job planning & analysis 
• Job descriptions 
• Diversity & Inclusion practices 
• Talent acquisition and development 
• Employee experience 
• Motivation and compensation 
• Experience assessment and improvement

Develop business resilience and emergency preparedness plans and support the implementation of these. 

Types of offerings: 

• Environmental scanning and risk assessment 
• Government response management framework development 
• Readiness assessment
• Preparedness and response planning 
• Plan mobilization, implementation and monitoring 
• Strategic and operational support

Assist clients in delivering transformational programs and more efficiently manage complex enterprise portfolios and programs.

Types of offerings: 

• Program governance requirements and mechanisms design for reporting and decision making 
• Program and project management standards and guidelines development including processes and templates 
• Consolidated reporting and tracking dashboards covering the project’s overall progress, milestones and activities, actions, vendors performance, KPIs, risks and issues

Reinvent regulator and provider systems, process and outcomes to match the volatile and ever-changing healthcare sector. 

Types of offerings: 

• Environmental scanning and regulator governance strategy 
• System and process transformation 
• Capability building and development 
• Policies, procedures and standards

Plan for and manage the ever-changing clinical and care demands of patient populations by designing robust capacity planning and management solutions. 

Types of offerings: 

• Demand assessment and projections 
• Capacity design models 
• Capacity command centers 
• Facility planning 
• Major medical equipment planning
• Staffing and resource planning, mobilization and deployment

Assist governments and public sector clients in undertaking the appropriate model for private sector engagement to ensure success and sustainability.

Types of offerings:

• Privatization strategy 
• Privatization model, process and outcome 
• PPP models and deployment 
• Corporatization & shared services