{{item.videoDuration}}
{{item.title}}
{{item.text}}
{{item.videoDuration}}
{{item.title}}
{{item.text}}
At PwC, we understand the need to develop leaders to keep up with the ever-changing workplace. We, ourselves, invest heavily in developing our own people to be future business leaders. We bring this experience into our HR and Leadership Academy, where we offer programmes for HR specialists and leaders across all levels.
Our programmes
- Ace Leadership Masterclass Foundation
- ADAPT Leadership
- Addressing Performance
- Be Well Together
- Building Trust and Empowering Teams
- Coaching for High Performance
- Communication Essentials
- Consultative Multiplex Negotiation
- Creating High Performance Culture
- Consultative Selling
- Critical Thinking
- Design Thinking & Innovation
- Emotional Intelligence for Daily Success
- Emotional Intelligence for Transformational Leadership
- Empathy as a Mindset
- Futures Thinking for Leaders
- Giving and Receiving Feedback Effectively
- Inclusive Leadership
- Intrapreneurship & Business Acumen
- L&D Series: Designing Effective Learning Solutions Part 1
- L&D Series: Designing Effective Learning Solutions Part 2 - Designing a Digital Learning Experience
- L&D Series: Instructor Training Workshop
- Lasting Impressions
- Learning Agility
- Networking and Alliance Building
- Performance Consulting
- Personal Effectiveness
- Personal Leadership
- Presenting with impact
- Problem Solving and Decision Making
- Professional Branding
- Project Management
- Questioning & Listening Skills
- Stakeholder Management
- Strategic Transformation & Progress Facilitation
- Strategic Workout: Scenario Planning, Design Thinking and Strategic Execution
- Team-Centric Leadership
- Time Management
- Unconscious Bias
- Versatile Leader
Ace Leadership Masterclass Foundation
This module is going to lay one of the most practical, inspiring, systematic approach to what it takes to earn genuine leadership honour where leaders comprehend why their thoughts, actions and words have the power to affect a great change far beyond themselves. In this two microlearning blocks, leaders will understand the first 6Cs of Leadership, key differences between leadership and management, and different hats of the leader.
Objectives
By the end of the programme, you will be able to:
- Understand the fundamentals of adaptive modern leadership
- Distinguish between the roles of leaders and managers
- Learn steps to earn respect over mere honor as a leader
- Grasp the essential variables in the leadership journey.
Outcome
Participants will be able to avoid overutilization and underutilization of their roles as leaders and managers, learn how to transition from one to the other, and simply learn how not to sever your legacy, your team, and your leadership career.
Agenda/topics covered?
- Fundamentals of Adaptive Modern Leadership.
- The hats of the leaders vs. managers
- The steps to becoming a leader whom people respect more than honour
- The passages of leaders and the three primary variables
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Managers, Senior Managers
ADAPT Leadership
Understanding the times we live in and making sense of current global trends separates the people managers from corporate leaders.
Objectives
By the end of the programme, you will be able to:
- Recognise the global challenges and megatrends that affect businesses
- Distinguish between the trends that are irrelevant and trends that present opportunities
- Define one insight shared by industry thought leaders
Outcome
Participants will be able to identify and evaluate opportunities or gaps in relation to megatrends
Agenda/topics covered?
- Megatrends and Global
- Goals Global Leaders concern
- Thought Leader Insights
- Leadership reflections
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Senior Managers, Heads of Departments
Addressing Performance
Addressing an employee performance issue is never an easy task. It is considered a crucial conversation that cannot be ignored. This module is designed to guide trainees on how to manage someone who shows underperformance and an underperformer in 6 carefully designed scripts formulated by best-in-class tips on what and how exactly todo and to be said. Addressing performance needs to always be done with empathy without lowering the bars.
Objectives
By the end of the programme, you will be able to:
- Equipped with skills to navigate crucial conversations effectively, transitioning from regular dialogue to impactful discussions
- Able to maintain productivity, set expectations, manage exiting gracefully, and preserving relationships
Outcome
Participants will be able to prepare, enter, stay productive, and exit a crucial conversation gracefully without creating an unnecessary enemy for themselves.
Agenda/topics covered?
- How a conversation will turn into a crucial conversation
- How to have a curricula conversation
- How to keep it as a productive dialogue
- How to raise the bar and reinstate what you expect or wish
- How to exit the crucial conversation
- How to not create an enemy along the way.
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Managers, Senior Managers
Be Well Together
These times of great uncertainty significantly impact our day to day lives and ways of working. Trying to adapt to the changes, both at work and at home, coupled with new pressures can increase feelings of stress as we struggle to find the right balance between work and other responsibilities.
The effects of stress are well recognised. It can leave us feeling tired, anxious, lacking in creativity and affects our mental and physical health. But we can also learn ways to renew our energy that will support our overall wellbeing, even during these challenging times.
Objectives
By the end of the programme, you will be able to:
- Know how to manage the 4 dimensions of energy
- Explore ways to build good self-care habits
- Know how to spot signs of mental wellbeing challenges in teams
- Know what to do when your team members have mental wellbeing challenges
Outcome
Participants will be able to adjust their approach to maintaining their wellbeing
Agenda/topics covered?
- Introduction Four dimensions of energy
- Wellbeing tips in each of the four dimension of energy
- Mental Health Spectrum
- Spotting the symptoms of team members who face mental health challenges
- How to show genuine care and support to teams
- Tips for teams’ wellbeing
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Building Trust and Empowering Teams
Leaders are constantly looking for ways to improve performance and lead their teams effectively. One of the important elements of a team is the level of trust and empowerment so that team members feel comfortable to contribute, take initiative to grow and believe that their goals are recognised and supported.
Objectives
By the end of the course, you will:
- Know how to empower and build trust with your team.
- Know how to treat the members as individuals with aspirations and support their growth needs.
- Be able to spot signs of team members facing mental well-being challenges and respond appropriately.
- Be able to show care and support to your team.
Outcome
Participants will be able to understand the qualities and mindsets of team members and understand the key elements of trust to build a team that has sustained growth.
Agenda/topics covered?
- Trust equation
- Authority, accountability & responsibility
- Treating members as individuals with aspirations and needs
- Showing care and support
- Taking care of our team’s well-being for a sustainable performance
Duration: 1 day
Delivery mode: Classroom
Target audience
Managers, Senior Managers
Coaching for High Performance
As a coach, you play a very important role in developing your people and supporting them in their growth journey as a professional. But what does that role entail? What skills do you require? How do you handle different situations with your coachees? Join the session to find out more.
Objectives
By the end of the session, you will:
- Understand your roles and responsibilities as a coach
- Enhance and sharpen your skills to engage your coachee in quality conversations
- Be able to overcome some challenges you may face
- Be able to turn disempowering frame of mind into empowering ones
Outcome
Participants will be able to practice coaching skills and empower coachees to grow.
Agenda/topics covered?
- Your role as a coach
- Mindset and skills
- 3 models of coaching
- Dealing with coachees of different social styles
- Let’s practise eg addressing performance related issues, stretching one’s performance
- Challenges and how to overcome them
- Turning Disempowering to Empowering frames of mind
Duration: 1 day
Delivery mode: Classroom
Target audience
Team leader who is keen to maximise the potential of your coachees.
Communication Essentials
This session will provide you with the essential skills on communicating, questioning and listening that you can pick up and apply in your day to day work.
Objectives
By the end of the programme, you will be able to:
- Understand principles of listening with your body, mind and heart
- Be able to communicate clearly with stakeholders and with teams
- Apply tools to communicate effectively in writing
Outcome
Participants will be able to apply communication tools and overcome challenges in communication, and able to listen well in any given scenario and apply questioning skills to clarify further
Agenda/topics covered?
- Communication tools
- Communication challenges
- Role play
- Listening with your body, mind and heart
- Discussion on application of skills
- Powerful questions
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives
Consultative Multiplex Negotiation
Today's leaders must work harder than ever to get to the final stage of the deal process: the negotiation. As a result, the desire to close may take precedence over other considerations.
Professionals must develop skills through negotiation training that enable them to convert demands into requirements in order to protect the project's value.
Demands are unyielding. Needs can be met in a way that preserves the outcome. By relating the value of the offering to the customer's business, training professionals to take a consultative approach to negotiations helps them control outcomes.
Objectives
By the end of the programme, you will have gained the following:
- The ability to justify value and protect or grow transaction size has improved.
- The ability to leading the negotiation with confidence and control, you may increase your win rate and shorten your sales cycle.
- Improved ability to keep prices stable and prevent discounting while maintaining quality.
- Apply scenario planning and proactive conversation to lead negotiation with Growth Mindset.
Outcome
Participants will be able to mastermind a complex negotiation and deliver like a skilled negotiator.
Agenda/topics covered?
- Types of negotiators
- Steps in Consultative Multiplex Negotiation
- Self-awareness
- Listening like a PRO
- Gradients of agreement
Duration: 1 day
Delivery mode: Classroom
Target audience
Anyone who must interact with internal and external stakeholders and return with a fantastic deal.
Creating High Performance Culture
"The culture eats strategy for breakfast", the meaning behind this quote is that no matter how strong your strategic plan is, its efficacy will be held back by members of your team if they do not share the proper culture. In this module, we will discover how some of the most organizations and their leaders creating a culture that is empowering, inspiring, and encouraging. At the same time, learning how to select new team members who match and fit the culture.
Objectives
By the end of the programme, you will have gained the following:
- A structured system behind leading a high performing team. High Performing Culture = Potential – Interferences.
- The systematic approach to building an ideal high performing team based on trust, conflict resolution, commitment, accountability, and group results.
- The early signs of picking an ideal high performing team. High performing team selection criteria and interview techniques.
Outcome
Participants will be able to select, strategize action, and decorate the team, which is designed to create a high performing culture.
Agenda/topics covered?
- What does it mean to run a high-performing culture?
- Shift from micromanagement to macro-leadership
- Shift from control freak to contribution freak
- Key dysfunctions to avoid building a high-performing team
- Build the next generation of high-performing teams.
Duration: 1 day
Delivery mode: Classroom
Target audience
Managers and senior managers who are building a high-performing team or acquiring a new team.
Consultative Selling
Consultative selling addresses the sales situation in a diagnostic or solution selling mode. It is the method of cooperating or collaborating with the customer to solve their business needs and problems with your solutions. Because it avoids old-fashioned manipulative sales techniques and strategies, consultative selling is particularly well suited to a business-to-business, high value business-to-consumer, business technology, financial and professional sales environment.
Objectives
By the end of the programme, you will be able to:
- Understand the concept of consultative selling
- Embrace the importance of being customer-centric in a selling approach
- Enhance sales communication skills with customers in a sales call in order to maximise sales return
- Equip participants with consultative selling mindset and skills
- Enhance objection handling skills
Outcome
Participants will be able to use a customer-centric approach to sell more effectively
Agenda/topics covered?
- Principles Of Consultative Selling
- Understand My Customers
- Sales Call – Unveiling the Sales Call Process
- Handling Common Customer’s Concerns
- Role Play
Duration: 2 days
Delivery mode: Classroom
Target audience
Executives to managers who needs to portray a customer-centric approach in selling
Critical Thinking
This training is designed for managers on how to develop critical thinking in their teams. It starts with the manager understanding the key concepts of critical thinking, recognising the importance and potential barriers of critical thinking at work. Managers will be equipped with key steps in critical thinking that can be used together with other analysis and coaching tools to engage team members to think critically.
Objectives
By the end of the programme, you will be able to:
- Develop characteristics of a critical thinker as a leader
- Apply the key principles of engaging learners to think critically
- Develop in team members the habits of making reasonable, rational defensible choices
Outcome
Participant will be able to:
- Apply the principles of Critical Thinking
- Analyse the Barriers to Critical Thinking in their teams
- Understand and apply the various models to motivate teams to think critically
Agenda/topics covered?
- Principles of critical thinking
- The importance of critical thinking in the workplace
- The barriers to critical thinking
- Techniques to encourage critical thinking in teams.
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives, Managers
Design Thinking & Innovation
Design Thinking is an innovation methodology that builds solutions for problems, with users’ needs in mind. Companies are increasingly frustrated with the complex problems they are facing and having limited options for how they can solve them. Design Thinking offers a fresh, innovative approach to how to do this. Design Thinking puts together creativity and empathy within organisations to create diverse options for solving problems. It combines existing knowledge, new human centered insights, and a process of trying things out quickly and dealing with ambiguity. Ultimately, solutions are tested rapidly with real people in the real world. By the end of this programme, participants will be equipped with new tools and processes and challenged to have a minset that is comfortable with ambiguity, rapid experimentation and co-creation within teams.
Objectives
By the end of the course, you will:
- Be able to understand users’ needs
- Build solutions based on those needs
- Know what is the Design Thinking process and its mindsets
- Use Design Thinking to explore new ideas and experience
- Apply Design Thinking to a problem
Outcome
Participants will be able to use and apply a structured approach to find the right problems to solve, design and deliver products / services / experiences that are not only memorable but also meaningful at the same time.
Agenda/topics covered?
- Introduction to Design Thinking
- Problem statement
- Empathise
- Define
- Ideate
- Prototyping
- Test
- Applying Design Thinking to your problem statement
Duration: 2 days
Delivery mode: Classroom
Target audience
- Executive, Senior Executives, Manager, Senior Manager who are seeking creative ways to solve problems
Emotional Intelligence for Daily Success
Delving into the core principles of emotional intelligence, this course empowers individuals to understand and regulate their emotions effectively, communicate empathetically, and build stronger relationships. Through interactive exercises, real-life scenarios, and practical strategies, participants cultivate a heightened self-awareness and learn to harness emotions as a powerful tool for achieving daily success in all facets of life.
Objectives
By the end of the programme, you will be able to:
- Understand what emotional intelligence is and is not
- Be able to describe the emotional intelligence framework
- Learn and apply strategies to develop greater emotional intelligence
Outcome
Participants will be bale to apply strategies to grow self-awareness, self-management, social awareness, and relationship management capabilities for greater emotional intelligence
Agenda/topics covered?
- The ‘What’ and ‘Why’ of emotional intelligence
- Indicators of high and low emotional intelligence
- Daniel Goleman’s emotional intelligence framework
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives
Emotional Intelligence for Transformational Leadership
Emotional intelligence brings a new dimension to leadership, transforming relationships for lasting impacts and outstanding results. As change belongs to daily business, leaders need to become resilient to change and influence others to follow them despite sometimes difficult circumstances, hence a greater need for emotional intelligence.
This program starts with going behind the scenes of our emotions, understanding the biological and neurosciences phenomenon at play, then raising personal awareness on our own triggers towards emotional outbursts. Moving from self to others, we uncover how to decipher behaviours and to find a common agreement on each person’s needs and emotions, before moving forward together.
Objectives
By the end of the programme, you will be able to:
- Anticipate and avoid emotional breakdowns
- Deal with people labelled as “difficult” team members
- Manage and prevent conflicts
- Leverage emotional information for better decision making
- Communicate more effectively, even when stakes are high
- Navigate change with more serenity and inspire others
- Create a positive work environment and high team morale
- Cast a vision for shared objectives, that attract, inspire and motivate
Outcome
Participants will learn to adjust their approach to communicate, motivate and care for their team
Agenda/topics covered?
- Self-awareness: “Why am I reacting this way?”
- Self-management: “How would I react to the best version of myself?”
- Social-awareness: “Why are they reacting this way?”
- Relationship management: “What can we do best together?”
- Transformational Leadership
Duration: 2 days
Delivery mode: Classroom
Target audience
Managers Senior Managers
Empathy as a Mindset
Ever wondered why empathy is described as “the human skill of the future”? In an increasingly digitised world, fostering one’s ability to empathise is becoming an essential skill for every professional in the twenty-first century. The essence of empathy is the ability to connect with others - understanding another person’s perspective and discovering the golden nugget of the ‘Why'.
Objectives
By the end of the course, you will:
- Understand what and why is empathy important as a mindset.
- Discover the 3 fundamentals of empathy in action.
- Apply bite-sized practices within your personal and professional life.
Outcome
Have a clear understanding of what empathy is and identify the fundamental elements in practicing empathy as a mindset through day to day conversations.
Agenda/topics covered?
- Welcome note & introduction
- Why Empathy is important
- Debunking the top myths of Empathy through Use Case studies
- Signs of non-empathetic behaviours
- 3P's to practise Empathy as a mindset
- Team breakout activity
- Individual Empathy Mission Plan
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Individuals of all levels who wish to inject a more human touch into their day to day conversations
Futures Thinking for Leaders
The future is not something that just happens to us. The future is something we make. With futures thinking, spot opportunities for innovation and invention faster, and gain the skills and confidence to help you become someone who makes the future.
Objectives
By the end of the programme, you will be able to:
- Define what futures thinking is
- Identify and describe a signal of change
- Forecast future scenarios and devise an initial plan
Outcome
Participants will be able to distinguish signals of change and apply futures thinking to plan ahead
Agenda/topics covered?
- How Futures Thinking Prevents ‘future shock’
- Futures Thinking in Enabling Mental Flexibility
- How to Analyse Signals of Change
- How to Forecast Future Scenarios
- Using Signals, Drivers and Forecasting as a Launchpad for Strategic Planning
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Senior Managers, Heads of Departments
Giving and Receiving Feedback Effectively
Are people comfortable giving you feedback? Do you find it hard to give others feedback? How can you structure your feedback so the message gets across?
If you have these questions in your mind and are keen to know how to respond to them, you will find this workshop useful for you. It will further enhance your skills in both giving and receiving feedback efectively. You owe it to yourself to seek feedback from others and you owe it to others to give them feedback so that all can continue to grow to be a better leader.
Objectives
By the end of the programme, you will be able to:
- Know what effective feedback is.
- Know how to give feedback effectively.
- Know how to make it easy for others to give feedback to you.
Outcome
Participants will be able to give and receive feedback effectively.
Agenda/topics covered?
- Welcome & Introductions
- What is effective feedback?
- 3 models to giving feedback
- How to receive feedback?
- What can you do to encourage others to give you feedback?
- Real scenarios
- Conclusion
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Senior Executives and Managers who work in teams and desire for all in the teams to be able to give and receive feedback effectively.
Inclusive Leadership
Genuine leadership is not conferred by title or location in the executive suite. It happens through extensive knowledge, hacks and techniques that very few leaders are equipped with. In this module leaders are going to learn how to practically merge and apply the 5 Levels of Leadership by John C. Maxwell and the 6 leadership passages of Ram Charan's Leadership Pipeline into an actual People Development scenario.
Objectives
By the end of the programme, you will be able to:
- Navigate the 5 levels and passages of leadership
- Transition from directive to relational leadership, achieving results, fostering growth
- Earn respect of your people and sustain leadership effectiveness
Outcome
Participants will be able to understand where they are right now and where they need to head in their leadership journey, as well as practical techniques to move up the ladder.
Agenda/topics covered?
- 5 levels of leadership 5 passages of leadership
- How to Move from Right to Relationship
- How to Move from Relationship to Result
- How to move from Result to Reproduction
- How to Move from Reproduction to Respect
- How to stay up there
Duration: 1 day
Delivery mode: Classroom
Target audience
- Managers, Senior Managers
Intrapreneurship & Business Acumen
"Intrapreneurs are employees who do for corporate innovation what an entrepreneur does for his or her startup." Rather, one can define it ‘as the act of behaving like an entrepreneur while working within an organization’. In this module, leaders will learn five core intrapreneurial elements: Self-Motivation, Proactiveness, Innovation, Engagement, and Action Orientation. A framework for creating an entrepreneurial mindset within a team.
Objectives
By the end of the programme, you will have gained the following:
- Knowledge of how to implement proven, systematic management processes, tools, and frameworks to deliver the ""how"" of intrapreneurship: failing fast through deliberate, structured, and rigorous experimentation.
- Knowledge of what are the essentials of business acumen that every leader must understand.
- Knowledge of how leaders actualize business acumen.
- Knowledge of how to run a Business Model Consolidation.
Outcome
Participants will learn what every leader must know to think, act, and plan like an entrepreneur.
Agenda/topics covered?
- Understanding high-risk, high-reward projects
- System to apply business accumen for leaders
- Customer Tranformation Grid
- Risk Taking Grid
- Business Model Canvas
- The Essential Elements of Business Acumen
- Actualizing Business Acumen
Duration: 1 day
Delivery mode: Classroom
Target audience
Managers and senior managers who wish to be as agile as entrepreneurs while working in large organisations.
L&D Series: Designing Effective Learning Solutions Part 1
As learning and development professionals, designing learning solutions that deliver effective knowledge and skills transfer is our true north. Do you want to make your classroom training digital but keep your learners engaged at the same time? Through this programme, you will be equipped with the necessary thinking process to design and prepare curriculum to meet the training need, starting from high level analysis to detailed creation of materials.
Objectives
By the end of the programme, you will be able to:
- Know your role as a Development Consultant
- Know how to design a learning solution that is effective to bridge a performance gap
- Know the different ways to do a Performance Needs Analysis
- Be able to prepare an Executive Summary
- Be able to prepare a Macro
- Be able to prepare a Micro
- Know how to design an Impact Survey
Outcome
Participants will be able to design an effective learning solution to address a performance gap.
Agenda/topics covered?
- Your role as a Development Consultant
- Understand the big picture of business needs
- Performance Needs Analysis
- Executive Summary
- Macro
- Micro
- Impact Survey
Duration: 1.5 day
Delivery mode: Classroom
Target audience
New L&D specialists
L&D Series: Designing Effective Learning Solutions Part 2 - Designing a Digital Learning Experience
Do you want to make your classroom training digital but keep your learners engaged at the same time? Through this programme, you will start by putting yourself in your learners' shoes. Learn how to use a step-by-step digitisation template to review and redesign your existing curriculum to an engaging digital solution with better learner experience. This interactive programme also equips you with the capability to create effective digital content such as videos and bite-sized elearns.
Objectives
By the end of the programme, you will be able to:
- Understand the importance of digital learning experience
- Know how use the digitisation template to design a learning experience that is engaging for learners
- Be equipped with the knowledge on how to create effective videos
- Be equipped with the ability to design and author a bite-sized elearns using a simple elearning authoring tool
Outcome
Participants will be able to apply basic principles of creating a digital learning experience and skills to create learning content
Agenda/topics covered?
- Learning Experience Design
- Create effective video learning
- Develop effective bite-sized elearn
- Final round
- Tying it all together
- From simulation to real life
Duration: 0.5 day
Delivery mode: Classroom
Target audience
L&D specialists
L&D Series: Instructor Training Workshop
This workshop emphasise the importance of the role an instructor plays.
It equips you with the right mindset and the many skills needed to be an effective instructor, beyond presentation and facilitation skills. It's about your ability to birng out your passion, enthusiasm, conviction and focus to maximise the participants' learning.
You will learn how to create a safe environment, make your audience feel engaged and run an effective, memorable and fun learning session.
Objectives
By the end of the workshop, you will:
- Know the importance of your role and what it takes to be an effective instructor.
- Be familiar with the adult learning theory, the learning cycle, and learning styles.
- Be able to present more confidently.
- Be able to facilitate discussions and conclude well.
- Know the various preparations needed to ensure you run an effective face-to-face or virtual learning session.
- Be able to deliver and manage learning activities effectively.
Outcome
Participants will be able to play their roles as an instructor effectively.
Agenda/topics covered?
- Orientation to Adult Learning
- Characterics of an effective instrucot
- Presentation skills
- Presentation and feedback
- Facilitation skills
- Running group exercises
- Facilitation virtual classroom
- Preparation
- Participants delivering and managing learning acitivies with feedback
- Learning review and summary
- Active listening
- Using visual aids
- Games and quizzes
- Energisers
- Role play and case studies
- Open discussion and questioning skills
- Making learning stick
- Evaluation
- Conclusion
Duration: 2 days
Delivery mode: Classroom
Target audience
- New instructors
Lasting Impressions
Regardless of your position in the company, you are the immediate representation of the company to the outside world. Therefore, it is of great importance that you represent your company well. This programme takes you through the details of professional branding and important business etiquette skillsets, so that you are able to build a solid good impression for the company. We know that it takes less than 7 seconds to build a good impression and that there will not be a second chance to make a first impression.
Objectives
By the end of the programme, you will be able to:
- Understand how to dress in a professional setting
- Learn business etiquette skillsets for internal and external communications.
Outcome
Participants will be able to understand how to create a lasting impression with those they meet
Agenda/topics covered?
- Integrating the Company’s Brand DNA
- My Present, Future & Aspirations
- Appearance Strategy
- The Art of Small Talk
- It's What You Don't Say That Matters
- Building Rapport at the Workplace
- Dining Ettiquettes
Duration: 1 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Learning Agility
A specially organised Learning Agility session as part of the Future Skills Journey
Objectives
By the end of the course, you will be able to:
- Understand what Learning Agility is.
- Understand why Learning Agility is a critical skill to have.
- Translate Agility into actions.
Outcome
Participants will have awareness on the state of learning agility to take conscious actions towards adopting a new mindset (agility).
Agenda/topics covered?
- What Learning Agility is
- Why Learning Agility is a critical skill to have
- Translating Agility into actions
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Individuals who wish to improve their learning ability
Networking and Alliance Building
"Your network is your net worth," goes one saying. Building alliances and networking means learning to lead and influence without exercising your position your position/hierarchical power like you are not in charge and using your influence to get things done in a practical approach. Whether you have strong social skills, or you are an introvert, this module is going to show you how to develop and use your internal and external networks in a way that builds relationships and strengthens alliances in service of your organization’s work and goals.
Objectives
By the end of the programme, you will have gained the following:
- Knowledge of how to negotiate stakeholder situations and forge alliances that advance your goals if you want to be influential.
- Knowledge of how to strive to become an expert at forming coalitions.
- Knowledge of networking and building Strategic Alliances 101.
Outcome
Participants will learn of life skills of bulding network of people who will help to build your life and career.
Agenda/topics covered?
- Networking 101
- Building Strategic Alliances 101
- Steps in building alliances
- Nuts and bolts of building strategic alliances.
Duration: 1 day
Delivery mode: Classroom
Target audience
Anyone who is interested in learning how to wish to master the science of connecting, influecning and building strategic alliances.
Performance Consulting
An introduction to performance consulting methodologies with a focus on the problem definition and the performance analysis phase
Objectives
By the end of the programme, you will be able to:
- Understand the strengths and liabilities associated with various models of consulting
- Begin using PwC’s Consulting Model to identify and solve problems
- Be able to use a performance analysis framework to assess performance gaps and interventions
Outcome
Participants will be able to adopt a consulting mindset in analysing and presenting insights for clients
Agenda/topics covered?
- Developing a consulting mindset
- Models of consulting
- Stakeholder analysis
- Presenting as a valued business partner
- Questioning techniques
- Creating insights from analysis
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Personal Effectiveness
This course is designed to equip executives with the essential tools to excel in three key areas: Time management, professionalism, and resilience. Participants learn to identify their strengths, overcome obstacles, and adopt effective strategies for personal growth and success. With a focus on self-reflection and action planning, this course empowers individuals to enhance their productivity, resilience, and overall effectiveness in various aspects of life.
Objectives
By the end of the programme, you will be able to:
- Understand key principles of effective time management for greater productivity
- Understand ownership as a key part of personal leadership
- Apply strategies to manage the different energy sources we have
Outcome
Participants will be able to apply tools to effectively manage time for greater productivity, practice good habits that display professionalism, and take care of personal wellbeing for greater overall effectiveness
Agenda/topics covered?
- Key principles of effective time management
- Time management tools
- Own your development and growth: Growth mindset & Learning agility
- Owning your work and “zero follow-up”
- Managing our energy sources
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives
Personal Leadership
With the ever changing environment and increased demands from all parties, the need to further enhance your leadership skills has never been more pressing. Join us as we explore ways to first lead ourselves before we move on to lead others.
Objectives
By the end of the course, you will:
- Understand about attributes and qualities of a good leader.
- Understand the mindset of a leader about himself/herself and his/her teams.
- Discover what motivates them and how to stay motivated/ engaged during challenging times.
- Learn how to manage the 4 dimensions of energy and how to build good self-care habits.
- Learn to create personal development plan.
Outcome
Participants will be able to adopt a growth mindset and accelerate ones learning agility, reflect motives in what you do and manage the 4 dimensions of energy to build resilience
Agenda/topics covered?
- Setting the context
- Qualities of a leader
- Having the right mindset
- Learning agility
- Motivating ourselves
- Building resilience and our wellbeing
- Personal development plan
Duration: 1 day
Delivery mode: Classroom
Target audience
- Managers
- Senior Managers
Presenting with impact
Delivering an effective presentation is not just about being able to get your message out. You haven't really succeeded until your audience takes the message in! This programme combines theory with significant practice to provide you with the skills to plan for a presentation, and then deliver it in an effective and impactful way.
Objectives
By the end of the programme, you will be able to:
- Prepare a presentation to effectively deliver a message to an audience that is appropriate to their needs.
- Demonstrate command of an audience through appropriate techniques to drive engagement.
- Mitigate potential risks that may arise during a presentation.
Outcome
Participants will be able to deliver a message in an impactful way so as to elicit an appropriate response from the audience.
Agenda/topics covered?
- Introduction
- Skills and Drills
- Risks and Complexities
- Team presentations
- Think on your feet
- Story telling
- Presentations with feedback
Duration: 1 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives, Managers and Senior Managers who need to convey an idea and maximise their impact in front of an audience.
Problem Solving and Decision Making
The participants have challenges in their everyday work and must learn to cope with them since they affect how work is done, lower their output and results. Agile refers to these challenges as scenarios. In agile method, we bring participants through a journey of turning “challenges” into "scenarios" and "opportunities". This will help to shift their mindsets towards a more positive, creative, and empowered approach to addressing their challenges, leading to better outcomes and fostering a more collaborative and innovative environment.
Objectives
By the end of the programme, you will be able to:
- Have increased confidence level in framing problems and taking positive steps in working towards a solution
- Have a structured decision-making process and mindset will immediately boost managers’ job performance, improve managerial skills
Outcome
Participants will learn about agile problem-solving, design thinking, strategic decision-making, and the science of execution
Agenda/topics covered?
- Problem-solving foundation
- Conversion of problems into scenarios and opportunities
- Root cause analysis to identify the key challenge
- Mind mapping to illustrate the opportunities
- Down selection to decide which path to take
- Impact certainty matrix to identify the priorities
- Pay off matrix to finalise the innovation needs to be made
- Hedgehog circles back to finalise business strategies
- 4 disciplines of execution
Duration: 1 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Professional Branding
In today’s world, people DO judge a book by it’s a cover and when the look doesn’t fit the description, the domino effect does take a toll on how people around you misjudge your capabilities. This half day session helps you to understand how best to CONSISTENTLY have presence when serving your clients well.
Objectives
By the end of the programme, you will be able to:
- Understand the impact of professional image and branding
- Discover your intended perception and pointers of how to get there
- Understand your body proportions and color suitability to further enhance your impression and create a strong impact
- Understand how body language can help with the outcome intended in meetings, networking sessions or even in closing a deal
Outcome
Participants will be able to understand how to enhance their impression and branding
Agenda/topics covered?
- Integrating the Company’s Brand DNA
- My Present, Future & Aspirations
- Appearance Strategy
- Building Rapport at the Workplace
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Project Management
Do you face the following challenges? People involved in the project seem to have different ideas about what the project is about - what is the final outcome and what value does it bring to the Stakeholders? Not being able to monitor progress effectively as there is no suitable tool to support that? Delays are not well anticipated until it becomes “in-the-face”, which is too late for remedial actions for preventive actions? Stakeholders are unhappy that you are firefighting to manage perception of bosses?
This course is aimed at providing you with a fundamental understanding of the concept of project creation, management, reporting and stakeholder management.
Objectives
By the end of the programme, you will be able to:
- Craft a project plan with which you can monitor and report on its progress
- Execute basic project management steps
- Identify and track issues and risks
- Prepare project progress report for upward reporting
- Manage stakeholders during the entire project
Outcome
Participants will able to start applying project management tools to guide their planning, monitoring and execution.
Agenda/topics covered?
- What is Project Management all about
- Value-based project management
- From objective to plan
- Work Breakdown Structure (WBS)
- Milestone planning
- Dependencies
- Time/Effort concepts
- Project monitoring & status reporting
- Project team structure
- Stakeholder analysis & engagement plan
Duration: 1 day
Delivery mode: Classroom
Target audience
Senior executives, managers and senior managers who are managing projects
Questioning & Listening Skills
This session will provide you some skills on questioning and listening that you can pick up and apply in your day to day work.
Objectives
By attending this session, you will:
- Understand why listening is an important skill to have.
- Understand what are barriers to effective listening.
- Pick up some tips to listen better.
- Learn to ask better questions.
Outcome
Participants will learn different listening skills and have hands-on practice to role play listening skills that they have learnt in the session itself.
Agenda/topics covered?
- Effective listening
- Benefits of listening
- Barriers to effective listening
- 3 levels of listening
- Techniques to listen well
- Different types of questions
- Questions to avoid
- Let's practise
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives
Stakeholder Management
One of the most important components of Leadership is about getting things done through people. Whether it’s a project, activity or change. A stakeholder is any individual, group or organization that can affect, be affected by, or perceive itself to be affected by our ideas. Knowing them, how to analyse them, how to understand them, and how to communicate with them is what you will get in this module. It is one of most systematic and practical approach to manage stakeholders at any level whether internal or external.
Objectives
By the end of the programme, you will have gained the following:
- Knowledge of how to determine and improve the stakeholder relationships in your team.
- Knowledge of the system to sustain development, overcome complicated problems, and assuring organizational success through strong stakeholder relationships.
- Knowledge of why is it so crucial to make sure that your stakeholders feel seen, heard, and valued whether you're seeking to deepen current relationships or engage people for a new or existing project and how to do it.
- Knowledge of Stakeholder Inventory (Analysis) and Stakeholder Engagement (Management) which includes Stakeholder Mapping, Power Interest Grid, Blocking Objections.
Outcome
Participants will you will learn and enhance techniques and skills to build effective stakeholder relationships.
Agenda/topics covered?
- Part 1: Stakeholder Inventory
- Identify and evaluate the stakeholder relationships, both present and desired.
- Team's opportunities and vision for engaging stakeholders.
- Consistency's strategy with stakeholders.
- Determine, locate, and align your team with important stakeholders.
- Part 2: Stakeholder Engagement
- Create a strategy for team involvement using individual action plans.
- Determine the best ways and opportunities to win over the trust of stakeholders.
- Make a strategy to improve your comprehension of the requirements, drives, and skills of each stakeholder.
- Set forth specific next steps to maintain your relationships of trust with important stakeholders so that you can work together to solve business.
Duration: 1 day
Delivery mode: Classroom
Target audience
Anyone who is interested in learning how to manage change and projects with internal and external stakeholders in a more strategic manner.
Strategic Transformation & Progress Facilitation
John Wooden wisely stated “Although there is no progress without change, not all changes are progress." People resist change but embrace what they view as progress.In this module, we are going to explore how leaders in simple steps formulate change and transformation without creating unnecessary resistance and facilitate by embarking into growth mindset.
Objectives
By the end of the programme, you will have gained the following:
- What are the differences between change management and change leadership?
- How to implement Kotter's eight-step change methodology and operate it at the organisational level.
Outcome
Participants will learn the key steps in leading a progress and science behind shift and progress.
Agenda/topics covered?
- Types of Change
- Management & Progress Leadership
- Change Fatigue and how to block it
- Science behind People and Change
- Shifting Change to Progress
- Kotter’s 8-Step Model in action
Duration: 1 day
Delivery mode: Classroom
Target audience
Managers and senior managers who are in charge of moving a project forward or managing projects with many changes.
Strategic Workout: Scenario Planning, Design Thinking and Strategic Execution
World economic forum projected complex problem solving as one of the most important skillsets of top leader in this decade. Scenario planning is a system behind orchestrating plausible scenario in environment where everything is unpredictable, problems are often complex and at the same disruptions are unavoidable. In this module, leaders are going to learn how to formulate sophisticated problems using scenario thinking and planning while letting design thinking to keep them connected to the importance of empathy to solve our customers problem.
Objectives
By the end of the programme, you will have gained the following:
- How scenario planners develop varying courses of action for a company to implement scenarios while taking into account potential business-related scenarios such as market changes, political changes, governmental regulations, supply chain problems, competitor product releases, personnel changes, and environmental events, among an almost infinite number of other possibilities.
- How to respond to conditions more quickly and effectively, allowing the business to be more prepared for events that could cause risk or, alternatively, create opportunities that might be missed if the scenarios are not foreseen.
Outcome
Participants will learn the key steps to implementing a strategic workout in a complex and unpredictable environment.
Agenda/topics covered?
- Develop components of a strategic plan through a scenario thinking approach
- Advanced Brainstorming Techniques (Strategic Workout)
- Identifying the driving forces and critical uncertainties
- Develop plausible scenarios
- Develop detailed action plans that support your organization’s strategy
- Apply design thinking principles to the plan's layout to make it appealing to people, financially viable, and technically feasible
- Manage the execution of strategic plans
- Evaluate and reward performance in executing action plans and scenario charters
Duration: 2 days
Delivery mode: Classroom
Target audience
Managers and senior managers who are involved in the planning, design, and execution of strategies.
Team-Centric Leadership
Trust is the foundation for effective, productive and creative teamwork. Trust develops over time. In this module, leaders will be discovering lessons from the Japanese concept of HORENSO which has been utilized for centuries to build Transparency, Teamwork and Trust. Then, we will dig through the 5 Dysfunctions of the Team by Patrick Lencioni while combining it with Thomas Kilmann's Conflict Management styles and resolutions.
Objectives
By the end of the programme, you will be able to:
- Apply practical strategies to combat team dysfunctions, including building trust, managing conflict, fostering commitment, establishing accountability
- Prioritise collective results through fostering a cohesive and high-performing team environment
Outcome
Participants will be able to self-assess, recognise, and solve the biggest challenges of building a trust-based team and build a systematic approach around teamwork.
Agenda/topics covered?
- Practical strategies to fight the five dysfunctions of the team
- Strategy #1: Building Trust
- Strategy #2: Dealing with Conflict
- Strategy #3: Enforcing Commitment
- Strategy #4: Creating Accountability
- Strategy #5: Focusing on Group Results
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Managers, Senior Managers
Time Management
To maintain personal effectiveness, professionals must manage their most precious commodity; time. This session helps you understand principles of effective time management and to provide a platform for you to discuss application of this skill in your day-to-day work.
Objectives
By the end of the programme, you will be able to:
- Understand key principles of effective time management for greater productivity
- Understand the difference between ‘Important’ versus ‘Urgent’, and how to minimise ‘time wasters’
- Learn tools to manage time more effectively
Outcome
Participants will be able to apply time management principles and tools for greater productivity
Agenda/topics covered?
- What is time management
- Interruptions kill productivity
- 3 principles for productivity
- Time management tools
- Important vs. urgent
- Time wasters
- YMM (Your Morning Mindset)
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Unconscious Bias
Our unconscious preferences and biases impact everything we do, say, think and feel and can cause discrimination regardless of our intent. But we all have an opportunity and responsibility to take action. The statements above are a common one - let's learn how to go about this wisely.
Objectives
By the end of the programme, you will be able to:
- Realise the impact of biases (though it's completely natural) on your team morale and productivity
- Look at the ways you can take action to mitigate these biases
Outcome
Participants will learn ways to mitigate unhelpful biases towards their team and others.
Agenda/topics covered?
- Different Types of Biases
- Biases that one may experience throughout their career, from recruitment, growth opportunities, to promotions
- Impact of biases
- Ways to manage biases
Duration: 0.5 day
Delivery mode: Classroom
Target audience
Employees of any level or function
Versatile Leader
Working well with others is the unspoken rule of leadership, but how do you work effectively with others who operate differently from you? Versatility is a key aspect of social interactions and a leader’s ability to match or respond to others’ styles. This programme covers the different social styles, how to adapt to each style and handle difficult situations.
Objectives
By the end of the programme, you will be able to:
- Know your social styles
- Identify four main clusters of social styles
- Recognise the strengths of each social style
- Understand the needs and expectations of each social style
- Know how to adapt your own behaviour so you can work more effectively with people of diverse social styles
Outcome
Participants will gain insight on their Social Style and know how to flex your Social Style in different situations and adapt to others
Agenda/topics covered?
- Understanding Social Styles
- Versatility scale
- How to adapt
- Stretching beyond your comfort zone
Duration: 1 day
Delivery mode: Classroom
Target audience
Executive, Senior Executives, Manager, Senior Manager who are keen to adapt to others' social styles
Client highlight
- Upskilling Strategy for a Development Financial Institution
- Developing the Leadership Pipeline for a Statutory Body - Pension Fund
- Future CFO Masterclass Programme for a Large Malaysian Bank
Upskilling Strategy for a Development Financial Institution
The situation
In line with the organisation’s goal to build their people’s capabilities, there was a need for holistic alignment within the leaders - in identification of challenges, potential opportunities, and pinpointing key actionables to accelerate their upskilling agenda.
How we helped
PwC’s Academy designed and delivered an Upskilling Strategy Lab with the senior leaders and aspiring Managers to align on achieving the goal of their people's capabilities. This included:
- One-on-one sensing interviews with stakeholders
- Curriculum reviews, prior to the Upskilling Lab to better understand their needs
- Alignment & agreement on areas of focus in the Lab
Results
The Upskilling Strategy Lab successfully achieved:
- Alignment amongst key stakeholders
- Secured buy-in from the Senior Leadership Team to initiate the action areas outlined in the Lab
Developing the Leadership Pipeline for a Statutory Body - Pension Fund
The situation
With a renewed vision to become the lead in their industry, the client needed to build inspired teams across the organisation, who are willing to run the extra mile.
How we helped
PwC’s Academy tailored and delivered targeted leadership curriculum across 3 themes to support this goal:
- Lead Self
- Lead Others
- Lead Business
Topics covered:
- Concious Leadership
- Leadership Transformation
- Versatile Leader
- Coaching for Performance
- Communicating with Impact
- Coaching, Giving, and Revceiving Feedback
- Building Trust & Empowering Teams
- Emotinal Intelligence
Results
- Through self-assessments, 1-to-1 debriefs and training interventions, Senior Leaders were able to recognise the need to change, challenge assumptions in looking ahead, and adjust approach in leading and coaching
- The Middle Management group engaged in more intensive, hands-on training focusing on practical skills
Future CFO Masterclass Programme for a Large Malaysian Bank
The situation
For their chose finance talents earmarked for future CFO roles, the Client established the need to enhance their leadership, entrepreneurial, and technical proficiencies while also providing them with broader exposure to external perspectives.
How we helped
PwC’s Academy proposed and conducted a series of Learning Boosts which includes Change Ready Leadership, Fireside Chats, Leadership Forums, and Gamification throughout the learning interventions.
Results
- 4.8 out of 5 Average rating demonstrating overall satisfaction with the learning session
- 4.7 out of 5 Average rating demonstrating applicability to participants' job roles
90 Net Promoter Score (NPS)
{{filterContent.facetedTitle}}
{{contentList.loadingText}}
{{contentList.loadingText}}
Follow us
Contact us
