Partner, Telecommunications Leader, PwC Canada
As PwC’s Telecommunications Leader, Bali Minhas supports operators across Canada on various topics, focusing on front-office transformation, back-office cloud modernization, service delivery, operational cost efficiency programs, leveraging AI to enhance customer experience and fraud prevention, and cyber/data protection.
Bali's recent mandates related to these topics include Sales and Service platform implementations, Finance Cloud modernization, Data Protection, and Fraud prevention powered by AI in the telecom sector.
Bali is dedicated to helping clients transform their organizations leveraging technology, AI, and data science to achieve tangible revenue growth, customer engagement, efficiency, and resilience.