John Strevel
Partner, Strategy&, PwC Canada
John is a partner in our Strategy& practice. He combines previous leadership experiences in financial services and TMT with a long career in management consulting. John has deep expertise in client experience transformations and focuses on win-win improvements for customers and organizations to deliver long term sustainable value creation.
Previous to PwC, John was head of Client Experience and Process Engineering at CIBC. He built on areas of institutional strength and best practices, as well as main client irritants to resolve. At Rogers, John led a customer care transformation to improve the care experience, reduce costs and improve the employee experience.
John believes that customer experience can be increasingly architected and choreographed in a combination of digital and human interactions. Further, the organizations that deliver simple, optimized, consistent and well executed experiences, will ultimately achieve differentiated performance.
