Human and social services

Driving individual and collective impact

Canada’s social sector is experiencing an unprecedented rate of change. The demand for social services is rising across the country, magnifying challenges such as staffing shortages, outdated processes and low-quality data that makes it difficult to demonstrate outcomes. Organizations that think differently about solving these challenges have a unique opportunity to innovate and reimagine how they deliver the important services that citizens depend on.

Our community of solvers brings multidisciplinary teams and best practices from various sectors together to help human and social services organizations embrace this change and make the most of this opportunity. From logic modelling and service design to impact measurement and program monitoring, we help organizations develop the structures, skills and resources needed to create social impact in a rapidly changing environment.

Our approach

At PwC Canada, we have a human-led, tech-powered vision for building trust and delivering sustained outcomes. Our approach to working with the human and social services sector is rooted in helping organizations:

  • clarify the desired outcomes from a set of interventions
  • monitor and evaluate programs to track progress toward those outcomes and equip decision makers with the insights they need
  • continuously evolve to respond to the rapid technological and societal disruption that’s changing the needs of citizens 

We amplify our capabilities by collaborating with non-profits, service providers, government officials, NGOs, researchers and experts from across our global network. Together, we can apply our insights, tools and learnings to address critical housing, education, employment and inclusion challenges and help build stronger communities. 

How can we help

Generate operational efficiencies through digital capabilities

Organizations face rising caseloads, constrained budgets and escalating costs. At the same time, they’re grappling with fragmented data and limited visibility into the outcomes they create. We can help enhance service delivery and value for money through streamlined service operations that are supported by: 

  • Service delivery model and process design
  • Portfolio, program and project management 
  • Decision-making frameworks 
  • Cost and funding modeling
  • Program performance reviews and evaluations
  • Grant manager tools 

Build scalable and sustainable digital solutions

Our digital transformation practice can help you modernize aging systems and dated processes. We can help you rethink how your people, processes and technology work together to provide high-impact services for citizens through:

  • Transformation strategy and execution, including benefits analysis, business case support and social return on investment analysis
  • Business architecture and end-to-end solution design including capability model development
  • Innovation, workforce development and collaborative ecosystem strategies 
  • Asset lifecycle management
  • Integrated service models for vulnerable populations

Create citizen-centric digital experiences

Outdated and disconnected citizen experiences limit the impact your organization creates. Digitizing your core operations helps you align citizen needs with operating models that are fit for purpose. We can help you unlock new value from your people, assets and processes through:

  • Target operating model review and design 
  • Business process re-engineering and productivity optimization
  • Reimagined case management
  • Analytics and data management strategies  
  • Performance frameworks and management
  • Maturity modelling and assessment
  • Cost optimization 

 

Contact us

Venkat Somasundaram

Venkat Somasundaram

Partner, Advisory, PwC Canada

Tel: + 1 403 970 8933

Heather Meek

Heather Meek

Federal Government and Public Sector Leader, PwC Canada

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