Insurance

Many insurers are looking to develop a cloud-based customer engagement strategy that aligns with their overarching business goals and helps them keep pace in a customer-centric digital world. We can help you strengthen customer connections with cloud capabilities that span sales, service and marketing as well as mobile, social and collaborative communities. You’ll be better able to manage customer acquisition and interactions and ultimately grow your revenues, boost productivity and gain more visibility into your business. 

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Digital information has become the lifeblood of today’s interconnected business ecosystem and is increasingly valuable to insurers. Rapid digitization and disruption has also exposed insurance organizations to new vulnerabilities as skilled threat actors adapt their own practices and techniques, making effective measures to address cybersecurity, privacy and financial crime more important than ever. We can help you take a broader view of cybersecurity and privacy to enhance your ability to both protect and enable the business as you digitize.

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At a time when trust has never been more important to business success, Canadian insurers are carefully assessing how they can best address the complexities of environmental, social and governance (ESG) matters. From climate change impacts to questions about what stakeholders, like investors and regulators, are expecting from insurers, ESG matters raise a number of important issues. We can help you create a strategy-led plan, use data and technology to accelerate your ESG journey and embrace reporting practices that enhance credibility with your stakeholders and give them the information they need. But transformation will also be key. We can help you make the operational, cultural and financial changes that will deliver long-term value to your organization.

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Insurers will need to think quickly and holistically about the impacts of IFRS 17 on their organizations. We can help you navigate what should be considered much more than an accounting issue. The new standard will have significant implications for information technology systems, strategic management, business processes and employee skill sets. It also presents opportunities to harness data more effectively, improve the structure of your finance function and better inform your decision making.

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Create, sustain and increase shareholder value by adopting a value-based approach to the measurement and management of risk and uncertainty. We can help you turn complex data into the predictive insights that inform practical business solutions. With extensive experience serving the domestic and international insurance industry, we help insurers with actuarial modernization, process improvement, risk and capital management, value analyses, deals and financial reporting.

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