Application Evolution Services

Helping you deliver more value and ROI from your cloud investments

As organizations implement or prepare to go live with their cloud applications, they’ll need to shift away from legacy, siloed and technology-focused approaches to embrace an integrated, business-led operating model that delivers more value.

But many organizations face challenges delivering the expected value and return on investment. The reasons include:

Scarcity of talent with the right experience and skills;
Operating support models that aren’t designed for cloud software-as-a-service (SaaS) applications;
Lack of flexibility and scale to enhance the solution;
Limited ability to build or apply automation capabilities;
Resource constraints due to competing business priorities;
Limited experience with cloud release management.

Through our managed services, we can help you overcome these challenges to take your business where it needs to go. Besides supporting your core functions, we’ll ensure you capture the full power of your applications. Our services are designed to not only maintain cloud applications but also to evolve the solution to create even more business value and accelerate your strategic outcomes.

We can provide support for technologies such as:

Delivery focused on sustained business outcomes

Our managed services teams provide the capabilities organizations need to thrive and evolve in an ever-changing environment. We focus on bringing an integrated approach that drives sustained outcomes through services that are:

Flexible

As you shift towards evolving the application to drive value, we offer flexible models that let you invest as business demands dictate.

Performance-driven

We help you ensure high-quality application services that build trust with stakeholders efficiently and cost-effectively.

Technology-enabled

We bring a range of tools and accelerators that help automate activities while offering business users a high-quality experience and actionable insights.

Continuously evolving

We help you enhance your solution through ongoing innovation, implementation of new features and functionality and deployment to new geographies.

How we can help

Sustainment Readiness Lab

Our PwC Sustainment Readiness Lab delivers workshops to help you design the right operating model for your technologies and applications based on best practices. We’ll help you set up support, while creating the foundation and capabilities required to evolve your solutions to drive greater business value. The pillars we focus on include:

technology governance and oversight to maximize value from investments
talent and capabilities to support your technologies

delivery and process design to manage changes effectively
technology and innovation to support your operating model

Application optimization and evolution

We help you continuously improve the application through:

health checks/assessments
release management
incremental functionality
optimization of applications
creating roadmaps
new developments
reporting analytics and insights

User experience and automation

Our digital products and accelerators can help you enhance user experience and outcomes by:

integrating automation into workflows to create capacity and unlock data-driven insights
using real-time analytics to identify pain points, trends and hotspots
providing end-user training
increasing adoption and use of technologies
testing automations

Application operations and maintenance

We help you ensure your operations are running smoothly through:

establishing a service desk for user support and service requests and delivering service operating procedures
providing triage, incident, problem and root cause management support
delivering health checks and baselining
leveraging agile and information technology infrastructure library (ITIL) methodologies
implementing application security and controls to reduce risk