Legal Managed Services

Enabling law departments to build legal functions of the future

The practice of law is in a state of disruption from all directions. The demands of individual clients, business leaders and legal practitioners themselves are increasing and changing. Our team has world-class experience in all aspects of the legal industry that can help in-house legal departments and law firms transform and optimize your operations so you can deliver more to your business partners and clients.

You are:

An in-house law department

A law firm

You see large volumes of information and data pass across the legal desk every day but do you have the ability to step back and glean actionable insights from your data? Whether you want to rationalize your resourcing, know your broad contractual risk exposure or make the business case for change, we can help you develop metrics, create dashboards and provide analysis to support your goals.

Your team is extremely busy responding to urgent business requirements. But you know that shifting to provide more proactive support would have a lasting impact on your organization and ensure your legal team’s efforts are sustainable. We can help you design the optimal operating model, advise on right-sourcing as well as provide outsourcing options with managed legal services.

Your organization is using technology to maximize efforts. But your legal team is still working with basic tools such as word processors and email. You know this inefficiency hurts your team and your organization. We can help you select, implement and utilize the right legal technology that works with your people and processes.

You want your legal department to be seen as a trusted business partner—not just a cost centre. We can help you obtain the right metrics to demonstrate cost savings, revenue retention and alignment with your organization’s strategic priorities.

Your department plays an important role in your organization’s risk management but doesn’t have the capacity to remain current with changing legislation, monitor compliance and respond to regulatory obligations or breaches. We have resources for regulatory scanning, designing workflows to maximize compliance and supporting regulatory or breach responses, among other risk mitigation projects.

Law Departments

Legal department strategy and modernization
Legal business intelligence
Legal ops-as-a-service
Contracting solutions
Legal tech and digital strategy
External spend management / vendor management
ESG for Legal
Managed legal services
M&A and other deals support

Legal department strategy and modernization

Our advisory services are bespoke to the specific challenges of legal professionals, rather than a repurposing of methods used in finance, HR, tax and other functional areas. Employing our proprietary methodology, we’ll help your team develop a strategic approach to their work and advise on optimal organizational design, including culture and leadership, people and teams, structure, processes, technology and metrics, all with a focus of ensuring high levels of buy-in. This helps encourage a sustained culture of continuous improvement.

We provide:

Current-state assessment with benchmarking and future-state planning
Law function strategy design
Operating model design
Demand forecasting and stakeholder management
External counsel management
Legal tech stack advice and legal tech implementation readiness support
Digital upskilling for legal professionals
Tech change management

Legal business intelligence

We use the power of technology to deliver business efficiencies for in-house law departments. Our solutions provide in-house legal departments with a total picture of all legal work and allow them to access data they can use to make—and demonstrate—better resourcing decisions. Our legal benchmarking service analyzes key aspects of the operating models, organization structures and processes used by law departments and provides data and insights that show the current value of the department as well as potential improvements. This allows the legal team to more efficiently manage their operations and deliver increased value for the companies they serve.

We provide:

Development of KPI, metrics and up-to-date dashboarding
Data analytics and reporting (as-a-service)
Contracts insight through term abstraction and analysis
Third party risk management
Research and benchmarking

Legal ops-as-a-service

Downward pressures on budgets, time and resources that strain your capacity to deliver on your core responsibilities may leave law department leaders struggling to undertake the necessary projects to improve how you do your work and meet your business’ evolving needs. Perhaps you have a project or improvement plan in mind but have no capacity to give it your full attention. Our legal ops-as-a-service can help you operationalize it, from project management to change management to reporting to executive leadership. Our global network of legal outsourcing partners as well as our near-shore talent gives our team the full-service capability to cover every legal department outsourcing need.

We provide:

Legal operations secondments
Integrated project management office services
Post-merger law department integration
Data analytics / metrics reporting as-a-service
Detailed business case development
External counsel/vendor management
Investigations, subpoena and disclosure process development and support
Legal technology maintenance and optimization services

Contracting solutions

Managing the inflow of contracts and contracts-related issues is the single biggest challenge facing many law departments. We help you modernize and streamline the contracting process through a combination of expert lawyers and automation technologies, including contract lifecycle management tools with scalability and data insights. We can also run your contract remediation and repapering projects using technology and managed legal services (see below) for optimal cost efficiency.

We provide:

Contracting process redesign
Contract lifecycle management (CLM) tool advisory services and implementation
Contracts insight through term abstraction and analysis
Contract remediation and repapering

Legal tech and digital strategy

Technology is changing the way legal teams work, introducing significant opportunities for efficiencies, cost savings and better outputs. But implementing technology without first understanding your processes can lead to employee dissatisfaction and suboptimal use of any new tools, reducing the returns on your investment.

We provide:

Legal tech roadmap and readiness preparation
Requirements gathering and vendor selection
Information governance guidance
Legal tech stack assessment
Targeted legal tech market review (as-a-service)
Digital upskilling for legal professionals
Tech change management
Legal tech solution implementation

External spend management / vendor management

External counsel management and vendor management are key for enabling your business stakeholders to gain the most value from their service providers. Your external counsel management should align with your organization’s strategy and the future direction of your legal department. Right-resourcing of legal work and an effective outsourcing strategy are critical to a decision making framework for legal departments.

We provide:

Invoice analysis
External counsel performance metrics and reporting
Legal vendor diversity advisory services
Knowledge management system implementation
Workflow mapping and optimization
RFP development and selection support

ESG for Legal

The compliance requirements and the risk exposure of environmental, social and governance (ESG) matters often require input from Legal. If you are a law firm seeking support on a client matter or developing and implementing an ESG strategy for your firm, or you are a law department that works with your organization's ESG or corporate responsibility team, we can help you develop policies, advise on contract terms and establish compliance workflows to help you meet your organization’s objectives.

We provide:

Contract review and remediation for ESG-related terms
Regulation scans for updates and compliance obligations
Legal vendor diversity advisory services
Supply chain governance and workflow development services

Managed legal services

Our managed legal services and outsourcing of contract management and negotiation capabilities delivers on legal department tasks using technology and low-cost delivery centres. Partial outsourcing of legal services for lower-value work that can be commoditized and standardized frees the law department’s capacity to take on more strategic tasks. Our proposition offers a point solution for discrete, transaction-specific work types as well as a more holistic solution for outsourcing day-to-day subfunctions.

We provide:

Document and contract management solutions, including automating, storing, searching and managing contracts
Contract solutions, including contract review and contract administration
Legal entity management
Regulatory and compliance obligation scanning
Legal due diligence
Litigation support and e-discovery services
Office of the company secretary and subsidiaries services
Flex resourcing

M&A and other deals support

Legal due diligence is a critical part of any M&A transaction. It needs to be done thoroughly and forensically, but also at an appropriate price point. Our deals specialists combine technology with skilled legal professionals and qualified lawyers to support both buy-side and sell-side efforts on domestic and cross-border deals.

Of course, a deal doesn’t end with the successful transaction. Our focus on law departments gives us insight into post-close integration of the law departments, guiding the new team toward an optimal operating model that captures the synergy of the pre-transaction groups, data sharing, integrating tech tools and change management.

We provide:

Legal due diligence
Contract review and diligence
Deal analytics
Post-transaction law department integration

Tracking your costing and profitability per practice area/department should be easy. We can collect your data and provide analytics, as well as provide benchmarking information that lets you make fact-based decisions about the direction of your firm.

Technology in the legal industry is bringing significant opportunities for efficiencies, cost savings and better outputs. We can help your firm by leveraging our technology with e-discovery or through selecting the right technology for your practice needs.

Your clients expect their legal services to be as frictionless as all other services. Remote and asynchronous interactions are becoming the norm. We can help you meet those expectations through back office transformation, customer experience consulting or legal market strategy design.

Acquiring and retaining talent is a significant challenge for many law firms today, especially as traditional geographic restrictions fade. Law firms have new business opportunities outside their traditional market territories, but also face new sources of competition. We can work with you to establish policies to attract talent, digitally upskill your professionals and provide advice on formalizing succession plans. We can also support your strategic planning to grow your business.

Law Firms

Client-centric transformation

The client experience is vital to a firm that strives to stand out from the crowd. Our professional services expertise can help you differentiate your firm and provide you with journey mapping, strategic insights and tech-enabled processes that can help you interact with your clients in a frictionless manner—allowing you to focus on your legal expertise and the client’s needs.

We provide:

Legal industry market benchmarking
Legal market strategy plan development services
Law firm operations advisory services
Digital upskilling for legal professionals

Law Firm strategy and transformation

Your law firm is a business. And any successful business actively develops and executes on strategy. We can help you articulate your strategic goals and operationalize your strategy throughout all business functions of the law firm, from the back office to practice lawyers. We understand the unique challenge of transformation within the legal industry and can help you at different stages of your journey, including employee upskilling, support for capacity building and review/restructuring of your compensation structure or capitalization model.

We provide:

Strategic planning services
Capitalization and compensation review services
Digital upskilling strategy for lawyers
Law firm operations advisory services
Law firm operating model design
Diversity, equity and inclusion strategy advisory