At the time of writing, in August 2020, COVID-19 is the main concern of people and businesses in Indonesia, as well as globally. Business leaders have activated their contingency plans in order to keep their people safe and healthy – and to keep their businesses running. There is a greater emphasis on the digitization of business activities, with the goal of moving towards more contactless operations. Like the other functions within organizations, finance functions are similarly adapting to the new normal.
PwC Indonesia’s first Robotic Process Automation (“RPA”) CFO survey was conducted before the outbreak of COVID-19, in the months of January and February 2020. The results of the questions that we asked at the time – about how finance functions are leveraging robotic process automation in order to digitize their day-to-day activities – reflect a world that was more focused on understanding automation and preparing the finance workforce with upskilling activities. As businesses now work to address the current world health crisis and its accompanying economic impacts, the insights that this report provides into the automation of finance functions are more relevant and important than ever, as we all move towards the new normal.
