Why Digital Government?
The Journey to Digital Government 5.0
The concept of digital government represents a fundamental shift in the way governments around the world are approaching their missions. From setting measurable administrative goals and making data-driven decisions to ensure greater accountability and transparency, governments are leveraging the power of information technologies in new and innovative ways. From automation and digital government platforms to IoT-connected-cities, governments are using technology to improve their services and the lives of their citizens. Governments have implemented digital platforms that allow citizens to access government services from the comfort of their homes and are using large quantities of data and sophisticated analytics to support decision-making and facilitate two-way communication with their citizens.
The Journey to Government 5.0 is a two parts report. In the first part, we explore the evolution of government services from Government 1.0 to Government 5.0 as well as the characteristics and benefits of achieving higher digital government maturity. The second part focuses the GCC experience with digital government evolution, exploring the recent strides of GCC countries in digital government as well as related challenges
Part 1: The Evolution & Characteristics of Mature Digital Government
Over the years, digital government has evolved through key stages, transitioning from the digitisation of individual government services in Government 1.0 towards the development of a citizen-centric model that provides services centred around citizens’ life events in Government 5.0.On a global scale, digital government is now viewed as the path towards enabling national agendas, achieving economic diversification and developing a more sustainable future. Digital government is considered integral in managing and directing the process of change and reform that will boost public confidence. Although governments across the world are at different stages of digital government maturity, all governments should be shifting focus towards citizen centricity and building services around citizen life events in the coming years. This would help governments enable more efficient business models, achieve higher citizen satisfaction, and reap various economic benefits. However, the challenges associated with this are not simple and include challenges with digital regulation, policy making, digital trust and governance.
Explore more about the characteristics and benefits of achieving higher digital government maturity and how the path from Government 1.0 to Government 5.0 looks like in the first part of our report.
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Part 2: The Digital Transformation Journey of GCC Governments
The Gulf Cooperation Council (GCC) countries - Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, and Bahrain - have realised the importance of embracing digital government transformation and have already launched e-government initiatives as part of their national plans. The various GCC countries have implemented different strategies and digital initiatives to realise their plans for economic diversification and more sustainable economic growth. They are at different levels of digital government maturity and at different stages of their digital transformation journeys. However, all of them have recognised the need to champion technological innovation across emerging technologies such as 5G, artificial intelligence and digital twining to support their economic development plans and tackle the challenges of the COVID-19 pandemic. This part of the two-series report explores the state of digital government in the GCC countries, diving into recent digital government use cases and initiatives, current and upcoming challenges to GCC government digitisation, and the recommended way forward for our GCC government clients. Learn more
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