The Future of Work and Education

How governments can create a more systematic and rigorous approach to skills training

Transformation in the skills market, including the rise of automation and digitisation, is creating a major societal problem in the mismatch between people and the right skills for available jobs. Providing assurance that training programs deliver people with the necessary skills is critical for economic prosperity, however our education and skills institutions struggle with the time and resources to keep up. 

Formal qualifications, if designed with the target population in mind, are a proven mechanism for both motivating learners and providing a greater degree of assurance for employers that a qualification is genuinely matched to job needs. Governments have an opportunity to take the necessary policy steps to encourage a more systematic approach to upskilling that re-energises their national qualifications activities, as well as creating a more future-proofed skills market. Our research introduces the Skills Development System (SDS), based on systems used for trusted high-stakes jobs such as in medicine and security, and demonstrates how it can train learners more efficiently and effectively and keep them up to date. 

When adopting the right model and methodologies, upskilling is a cost effective and auditable process that will ensure employers, educators and learners have the optimal skills at their fingertips that are fit for purpose today, and well into the future.

The WHO estimates that the global economy loses out on around $1 trillion in productivity each year due to workers suffering from anxiety or depression, the two most common mental disorders.

Executive Summary

In 2018, the World Health Organization (WHO) defined good mental health as “a state of wellbeing in which an individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively, and is able to make a contribution to his or her community”.1 The purpose of this report is to set out a practical program of action for governments, policymakers, businesses and communities to build mentally resilient societies where citizens are supported at every stage of their lives to achieve this state of mental wellbeing.

Improving citizens’ mental health is both a moral imperative and a matter of enlightened public self-interest. For example, the WHO estimates that the global economy loses out on around $1 trillion in productivity each year due to workers suffering from anxiety or depression, the two most common mental disorders.2 Mental health is more than merely the absence of diagnosed mental illnesses and conditions such as schizophrenia or substance abuse. Wellbeing is a positive state that requires constant monitoring and self-management.

Worldwide, the COVID-19 pandemic has triggered an unprecedented mental health crisis, amid lockdowns, social distancing constraints, job losses, enforced home schooling and the sudden shift to remote working. Loneliness, anxiety, loss of self-esteem and a host of other issues have afflicted people of all ages who previously regarded themselves as psychologically “normal.” This connects with a critical theme in our report – the importance of breaking down the stigma surrounding mental health to ensure that such issues are no longer sources of embarrassment or shame for the sufferer, or dismissed by family, friends and employers.

The report’s perspective is deliberately pragmatic, drawing on PwC’s own experience of supporting its global workforce at a time of unprecedented stress, and on examples of best practice by governments, businesses and voluntary organizations around the world.

Key recommendations for governments globally and in the Middle East:

  • Fully integrate holistic wellbeing initiatives into mainstream public health services by 2025
  • Incorporate wellbeing into health outcome measurements by 2025
  • In the Middle East, collaborate to establish a wellbeing and high-performance innovation and research hub

 

1. World Health Organization, “Mental health: strengthening our response”, March 30, 2018, https://www.who.int/news-room/fact-sheets/detail/mental-health-strengthening-our-response#:~:text=Mental%20health%20is%20a%20state,to%20his%20or%20her%20community.
2. World Health Organization, “Mental health in the workplace”, https://www.who.int/teams/mental-health-and-substance-use/promotion-prevention/mental-health-in-the-workplace#:~:text=A%20recent%20WHO%2Dled%20study,or%20getting%20work%20is%20protective.
 

Hide

Contact us

Sally Jeffery

Global Education and Skills Leader Partner, PwC Middle East

Tel: +971 (0)56 6820539

Lou Whiting

Director, A-SAT Practice Lead, PwC Middle East

Tel: +971 (0)2 694 6859