Retail & Consumer

Following the changes of recent years, the retail and consumer sectors in Indonesia are facing an even more difficult climate.

The ability of retail and consumer goods companies to identify, react to and take advantage of competition, changing consumer behaviour, inflation and globalisation will determine the future winners and losers in the marketplace.

How PwC can help you

As one of the largest global providers of professional services to the retail and consumer goods sectors, we give our clients access to an unrivalled network of people. Our professionals connect their thinking, experience and solutions to enhance value for retail and consumer goods companies and their stakeholders. Our experience spans all geographies and segments of the industry. This means that our professionals are constantly dealing with the diverse range of challenging financial and risk management issues that face participants in this business.

Insights

PwC’s Voice of the Consumer Survey 2024: Respond, Rethink, Reimagine: Strengthening Consumer Trust in Asia Pacific

Asia Pacific consumers are confronted with many consequential forces at once. Success in today’s market hinges on building a deeper trust with consumers that transcends mere transactions and fosters deeper loyalty.

PwC’s Voice of the Consumer Survey 2024: Shrinking the consumer trust deficit

Companies can strengthen the confidence consumers have in them by executing on six key imperatives.

Global Consumer Insights Pulse Survey June 2023: Sharpening the pre-purchase consumer experience

The Global Consumer Insights Survey is a biannual study that seeks to keep a closer watch on changing consumer trends. For our June 2023 Pulse Survey, we polled 8,975 consumers across 25 countries and territories.

The Gathering Storm: Strategies for Resilience and Renewal in Asia Pacific Consumer Markets

Consumer Markets companies are now being squeezed by both rising cost pressures and a limited ability to pass these higher costs down to consumers through sharpened pricing.

PwC’s 2023 Consumer Insights Survey: Indonesia results

Consumers’ behaviours, technological preferences and expectations continue to evolve

Global Consumer Insight Pulse Survey 2022 - Indonesia

Consumers may have shown patience during the early days of the pandemic, as companies simplified supply chains, streamlined their product lines and cut customer service. But that patience seems to be wearing thin, according to our latest Global Consumer Insights Pulse Survey.