Post-merger, Pelindo adjusts SOP in phases
This article has been translated by PwC Indonesia as part of our Indonesia Infrastructure News Service. PwC Indonesia has not checked the accuracy of, and accepts no responsibility for the content.
Investor Daily - Pasca-Merger, Pelindo Sesuaikan SOP Bertahap
21 September 2021
By: Thresa Sandra Desfika
Jakarta – After PT Pelabuhan Indonesia (Pelindo) I, II, III, and IV officially merge on 1 October, their standard operating procedure (SOP) will be adjusted in phases. In the meantime, their operation and service for port service users will still implement the existing SOP of each Pelindo.
“Customer dealings and issues regarding customers and outside parties will still be carried out as they have always been in each Pelindo,” Pelindo III Operations and Commercial Director, Putut Sri Muljanto, said during the online event Socialisation of PT Pelindo I, II, III, and IV Merger to be One Single Pelindo on Monday (20/9).
He explained that, for example, port services would still use the existing SOP of each regional Pelindo. However, later, the SOP will be adjusted in the national level after the shipping SOP is evaluated to benefit all parties.
“Nationally, we will see what kind of SOP will provide the most benefit for customers. The best SOP will provide efficiency and the best services for customers,” Putut stated.
Besides that, he continued that payment methods or aspects related to payment would still implement the existing mechanism in each region.
“The standardisation will be implemented in phases in the commercial, operational, and financial sectors,” Putut explained.
He also talked about cooperation contracts that were currently still effective. According to Putut, ongoing cooperation or existing contracts will still be effective as before. However, if a contract is extended, the contract extension will be established with PT Pelabuhan Indonesia (Persero), which is the company established from the merger.
Then, contracts that are effective for more than 5 to 10 years will also be adjusted by changing the subject from Pelindo I, II, III, or IV to the integrated Pelindo.
Regional
Meanwhile, Putut explained that, besides the plan to establish four subholdings or new subsidiaries, Pelindo would have four regional representatives. The regional representatives will be established after Pelindo is merged on 1 October 2021.
“The integrated Pelindo will have four regional representatives on 1 October 2021, which are regional 1 in Medan, regional 2 in Jakarta, regional 3 in Surabaya, and regional 4 in Makassar,” Putut revealed.
With these regional representatives, Putut explained that dealings with customers and other issues regarding customers and outside parties would still be carried out as they have always been.
“So, there is no change in services and there is no change in dealings with customers. All will remain the same,” Putut said.
Putut explained that each regional representative would be led by a regional head. If there is an operational issue in the subregional level, it can be swiftly resolved by the regional head. The issue does not have to be raised to Pelindo’s head office that is planned to be located where Pelindo II’s head office was.
“The regional head will have the authority to make decisions, similar to the authority of the boards of directors of Pelindo I, II, III, and IV. However, there is a limitation of authority that is in line with the authority that will be provided,” Putut said.
Hence, he said that Pelindo services users did not have to worry about communication becoming complicated when Pelindo had merged as there would be four regional representatives and branches under it from Aceh to Papua.
“Communication and relationship will remain the same. We have branches from Aceh to Papua,” Putut explained.
He revealed that other issues outside the authority of regional heads would be raised to the parent company. Later, all Pelindo operational and commercial activities will be handled by a board of directors.
“So, there will be one board of directors that will handle regional operation from Aceh to Jayapura to help and resolve operational issues if they cannot be resolved in the regional level,” Putut said.
Subholding
Putut said that, under the regional representatives and branches, there would be four subholdings that would own specific businesses. The four subholdings are the container subholding, the non-container subholding, the logistics subholding, and the port subholding.
Putut said that the container subholding would have an office in Surabaya and it would operate all container terminals, including the terminals owned by subsidiaries or Pelindo. However, the handover will not be carried out immediately on 1 October 2021.
“On 1 October 2021, customers will still deal with terminals as they have always been. If they have been dealing IPC TPK, they will continue to deal with IPC TPK. If they are dealing with Belawan, they will still deal with Belawan. Nothing will change yet. If the businesses are transferred to the subholdings, we will make an announcement,” he explained.
Meanwhile, the non-container subholding will have an office in Belawan. Putut said that this subholding would operate all bulk terminals of Pelindo I, II, III, and IV.
“This will also be implemented in phases. It will not be immediately implemented on 1 October 2021. We will make an announcement if the subholdng is ready to operate,” Putut explained.
Putut explained that the logistics and hinterland subholding would be related to land management. Meanwhile, the port subholding will conduct supporting businesses for container and non-container subholdings as well as the integrated Pelindo.
“We state subholdings as business owners as the integrated Pelindo is the concession holder and the strategic architect, so the entities below are business owners,” Putut revealed.
