Business growth and operational transformation consulting services for banks, security companies, and non-bank financial institutions

A stably operating financial system has long been an important part of social infrastructure. In recent years, however, based on the inherent need for stability in such systems, financial authorities have been revising the relevant regulations from a customer-centric perspective. At the same time, the advancement of technology has made it possible to utilise data to understand customer needs. These developments mean that, more than ever before financial institutions are expected to provide services that are closely catered to the needs of their customers.

As a result, we expect that financial institutions will turn to new sources to enhance their competitiveness, such as the trust they need to acquire the data necessary to understand customer needs, the creativity they need to provide services their customers truly want, the resilience they need to respond to sudden changes in society, and the capabilities they need to implement data-driven management. However, gaining such competitive edges may prove challenging for traditional financial institutions. And companies that are preparing to enter the financial services industry also face the major challenges of understanding the necessary regulations and developing a sustainable business structure.

Through seamless collaboration among professionals in a wide range of industries, both within the PwC Japan Group and throughout the PwC global network, we can help you solve the problems you face in realising the kinds of new financial services that are essential in today’s society. For example, we can help financial institutions develop and launch new financial services and transform their sales and operating models to leverage digital technologies, as well as provide support for non-financial institutions seeking to enter the financial services market.