Core Operation and Technology Transformation

Service Overview

With increasing demand for cost efficiency and operational effectiveness in the face of changing customer, market, regulatory and technology driven changes, insurers need to simplify, streamline and automate their business operation and migrate to a digital technology environment from a legacy platforms. We work with insurance companies to redesign their business and technology operation, including:

  • Reengineering of UW / new business, customer service and claims;
  • Lean based optimization;
  • BPO advisory (scoping, planning, business case and transition);
  • System modernization strategy and planning;
  • Performance management;
  • Strategic cost reduction; and
  • IT Transformation.

Project Case 1

Business Process Outsourcing (BPO)

PwC Consulting LLC has experiences/expertise which enable us to provide a neutral BPO advise as a third party. Especially, we have been providing services on feasibility analysis through due diligence, BPO implementation design support from a client-side, and study of productive/effective external outsoaring model. For this project, we have realized the implementation of the nation's first End to End BPO of new business area in a short period of time (13 months). In terms of quality, we have achieved SLA from the first month after the implementation and realized annual cost reduction of 20%.

Project Case 2

Business Improvement of New Business Area Utilizing Lean Six Sigma

PwC Consulting LLC has wide variety of experiences/expertise related to planning of company-wide transformation and execution of various functions including product development, sales/marketing, operation, and IT etc. In this project, we have made a significant improvement of operation’s efficiency without huge IT investment through detailed analysis by LSS and definition of improvement methods.

Project Case 3

Dealing with Revised Application Forms for New Business

PwC Consulting LLC has wide variety of experiences/expertise related to planning of company-wide transformation and execution of various functions including product development, sales/marketing, operation, and IT etc. In this project, we have realized about 25% reduction of the number of items/explanatory descriptions regarding the Application Form of new business area by utilizing our profound knowledge on insurance underwritings.

Project Case 4

Optimization of a Business Process related to Implementation of an Image Workflow

PwC Consulting LLC Consulting LLC has wide variety of experiences/expertise related to planning of company-wide transformation and execution of various functions including product development, sales/marketing, operation, and IT etc. In this project, we defined an optimum process aiming for improvement of business efficiency, not just an implementation of simple IT system (image workflow).

Project Case 5

IT Organization Transformation

We assisted a major insurance company successfully change its IT department to more business-focus, productive, and attractive for employees. Our engagement includes definition of target operating model, necessary role and skill, to-be organization, IT process, performance management indicator, and change management support. As a result, productivity of project execution and application maintenance is increased by 20% than before.

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