Digital and Disruptive Technology

Service Overview

Rapid penetration of evolving digital technology to daily lives through various devices and channels, e.g. social media, smart device, big data and cloud computing, has been changing dramatically the customer expectation and reshaping the marketplace. The insurers are facing more demands to transform current business strategy, operating model, and technology so as to keep pace with this market trend. PwC Consulting LLC has established global digital solutions capabilities, providing strategy through execution services to assist our clients thrive in the new digital economy.

  • Digital Intelligence (Know your customers): Using data to deliver a competitive edge and understand sentiment.
  • Digital Solutions (Accelerate through technology): Customer-centred design and agile delivery of mobile, web and social solutions.
  • Digital & Multichannel Strategy (Evolve your business): Holistic and integrated approach to help transform your business model into a digital enterprise.
  • Social Enterprise (Evolve your business): Creation of strategy and solutions to increase organizational engagement and efficiency.
  • Innovation (Create new value): Helping to break through today’s business challenges and embed new work practice to create sustainable innovation.
  • Cyber security (Protect for the future): Protect and reduce the risks associated with online security and cyber crime.

Project Case

Significantly Grow the Direct Channel (Sales, Capabilities, Profit) and Design an Optimal Operating Model

We assisted a leading US non-life insurer to successfully build a world class direct to consumer strategy and operating model. The services PwC provided include:

  • Digital strategy development;
  • Capability assessment and benchmarking;
  • Direct sales strategy and plan as well as operating model;
  • Business and technology capabilities assessment and recommendation;
  • Technology architecture; and
  • Business case and implementation roadmap.

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