What’s next for Japanese insurers: Ten imperatives for 2025

  • 2025-04-07

The insurance industry is currently experiencing significant impacts from domestic demographic changes, necessitating innovation and adaptation in a rapidly evolving environment. Various factors, including technological advancements, diversification of customer needs and tightening regulations, are affecting the industry as a whole.
In this context, a strategic response is essential for pursuing sustainable growth and enhancing customer satisfaction.

This report presents ten key imperatives that we consider crucial for the insurance industry. These imperatives range from digital transformation and advanced risk management to improved customer experience and the addressing of environmental, social and governance (ESG) issues. By providing specific approaches and solutions for each issue, we aim to guide all stakeholders in the insurance industry to remain competitive in the future business environment and achieve further growth.

What’s next for Japanese insurers: Ten imperatives for 2025

Our team

Koichi Uzuka

Partner, PricewaterhouseCoopers Japan LLC

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Shigeharu Ko

Partner, PwC Consulting LLC

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Nobuyuki Saiki

Partner, PwC Tax Japan

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Masaya Suzuta

Partner, PricewaterhouseCoopers Japan LLC

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Satoshi Hasegawa

Partner, PwC Advisory LLC

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Yuko Harada

Partner, PricewaterhouseCoopers Japan LLC

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