The best way to mesh technology and talent
Technologies like artificial intelligence and robotic process automation, embedded into work processes and customer interactions, are changing the technology-talent dynamic within organizations.
Bring together front-office functions such as marketing, sales and support to enable private and public sector organizations to deliver better and differentiated customer experiences that improve customer development, acquisition and retention.
Accelerating the shift to customer-centred commercial excellence with cloud technologies create significant benefits to businesses in today’s environment. And doing nothing puts companies at risk of seeing top performing products and services disrupted into obsolescence.
Leading customer engagement platforms, such as Salesforce, can support that transformation and help tackle common front-office challenges like real-time customer analytics, multi-channel consistency and customer support models, if effectively embedded into the organization’s DNA.
Are you equipped to thrive in this complex customer-centric market?
75% of front office transformations fail to generate returns that exceed the original investment, and 70% of those are due to lack of user adoption and behavioural change.
Why do so many projects fail? The answer is simple: investing in technology isn’t enough. Innovative technologies are powerful, but if your people don’t adopt them to enable new ways of thinking, working, and selling, new solutions won’t help. A top priority of your transformation efforts should be digital adoption.
By putting people at the centre of digital transformation, you can create a movement that encourages new ways of working and caters to the needs of individuals in their specific roles and to the organization as a whole. Ultimately, this helps your people experience the benefits of new technology and encourages the behaviours that will make the transformation successful.
How do we know this approach works? We use it ourselves.
Transformations aren’t easy. But they’re essential.
Our community of makers can help you turn your business transformation vision into reality. We bring together subject matter and industry experts, designers, strategists, technologists and more, to co-create solutions with you in a way that drives innovation and meets business objectives.
Whether you’re looking to deliver unique customer experiences that can help regain competitive edge, deploy new digital assets to increase efficiencies in the supply chain or drive user adoption to truly realize the value of your digital investments, we help you bring together elements of your business to drive results across your whole organization.
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Leading customer engagement platforms connect everything to everything —seamlessly integrating sales, customer relationship management (CRM), customer service and social marketing applications. Real-time customer insights and actions are enabled by cloud-based analytics capabilities. Using this type of innovative technology combined with the necessary and proven business transformation will be key to your success.
As a Platinum Consulting Partner with Salesforce, PwC can help you transform your business with the Salesforce platform supported by our strategy and business transformation capabilities. Your business' unique needs, are the base for our customized solutions, which deliver real-time access anytime, anywhere, across any device.
Technologies like artificial intelligence and robotic process automation, embedded into work processes and customer interactions, are changing the technology-talent dynamic within organizations.
Look at any industry thriving today and you’ll quickly find companies that understand the importance of delivering excellent customer experiences. That’s in part because customers have an ever-widening array of options for many of the products and services they buy.
AI will soon touch all of our lives, deeply. Organizations must wield AI’s power with care, so they—and their stakeholders—can trust it as it transforms our world.
Upskill your workforce to adopt a new digital mindset, enabling them to make what's next from within your organization.
Watch as Brian Porter, President & CEO at Scotiabank provides his perspectives on the Canadian banking industry for PwC Canada's 2017 Canadian Banks Bankovation report.
Citizens’ expectations are being shaped and influenced by their experiences across the spectrum, from luxury retail to technology. Becoming a truly digital government will help meet their expectations.
Digital disruptors are reshaping entire industries and our needs are evolving with them. Things that used to be considered a plus several years ago (like mobile apps) have now become a basic service expected from almost any business.
Watch as Brian Porter, President & CEO at Scotiabank provides his perspectives on the Canadian banking industry for PwC Canada's 2017 Canadian Banks Bankovation report.
With technology becoming ever more present in our daily lives, most companies are aware of the need to think differently about how they’re doing business. Yet according to our recent Digital IQ report, Canadian companies may be lagging behind.
Today’s workforce is changing—and organizations are looking for ways to recruit and retain workers in the face of disruption and evolving technological demands. Do you have the right strategy and skills in place to create a modern talent experience?
